In the technological ecosystem of service providers, from the large, medium to the smallest data centers, when it comes to visibility, monitoring, maintenance and optimization of the environment, anyone is able to cite at
When looking for software to support daily work, users today have more options than ever before. But with that freedom comes a whole new set of challenges for IT teams. At the
Service Level Management (SLM) is one of the five components of the ITIL® service delivery area. It is undoubtedly the most important set of processes in the structure
When employees take certain actions or insist on certain solutions without the knowledge of the IT department, we call it shadow IT. In any sector of a company, the IT world needs
The Software as a Service (SaaS) business model has become popular in recent years, especially due to platforms like Netflix, HubSpot and DocuSign. An Overview of SaaS Software-as-a-service (SaaS) is a
With the growing popularity of cloud computing and services, companies around the world are moving away from the traditional on-premise services they have come to rely on. Cloud-based services have transformed
What is security management with COBIT 2019 and how to apply it DSS05 – Protect company information to maintain the level of information security risk acceptable to the company
DSS: (Deliver, service and support) is a pillar of the COBIT framework and consists of the following structure: 01 Managed Operations 02 Managed Service Requests and Incidents 03 Managed Issues 04 Managed Continuity 05 Services
Managed Configuration Define and maintain descriptions and relationships between key features and capabilities required to deliver I&T-enabled services. Include gathering configuration information, establishing baselines, verifying and auditing
Managed Assets Manage I&T assets throughout their lifecycle to ensure their use provides value at optimal cost, remains operational (fit for purpose), and is accounted for and physically
Parent Process Reference Framework (PRF): COBIT 01 Managed Programs 02 Managed Requirements Definition 03 Identifying and Building Managed Solutions 04 Managed Availability and Capacity 05 Managed Organizational Change 06
Managed Risk Continuously identify, assess and mitigate I&T-related risks within the tolerance levels established by the company's executive management. Objective Integrate I&T-related enterprise risk management with
