4MATT, always ahead of the latest trends in technology, brings you a complete overview of the latest ServiceNow release: Yokohama. Presented with great anticipation at SNUG São Paulo, Yokohama will hit the market on March 12, 2025 (General Availability), bringing with it a wave of innovations in generative AI, automation and customized solutions for various sectors. This launch represents a milestone in the digital transformation journey.
The Future of Intelligent Automation: Yokohama in Detail
Yokohama marks a new chapter in ServiceNow’s history as it focuses on enhancing the user experience and optimizing workflows through generative AI and advanced automation. Highlights include:
- Generative AI for the Now Virtual Agent:
- Imagine a virtual assistant that can understand and respond to your needs with precision and speed. Yokohama makes this a reality, providing smarter, more personalized interactions.
- Enhanced AIOps:
- IT management gains a new ally with improved AIOps, capable of predicting and solving problems proactively, ensuring system stability and performance.
- Hyperautomation:
- The platform allows the creation of complex and automated workflows, covering different areas of the company, from customer service to internal process management.
- Now Watch:
- Now Assist's main objective is to assist users in various tasks, using generative artificial intelligence, making processes faster and more intuitive.
- Simplifying automation:
- With the new version of ServiceNow Studio, companies can use code-based or code-free tools, making it easier to automate processes.
- Strategic Portfolio Management Improvements:
- ServiceNow has enhanced its strategic portfolio management toolset, which now offers AI-driven insights, enhanced collaboration tools, and strengthened security capabilities.
Expanding and Enhancing ServiceNow Products
Yokohama isn’t just about AI and automation enhancements. Because of this, ServiceNow has expanded and updated several products, covering areas that are crucial to business management:
- ITSM (IT Service Management):
- IT service management has been enhanced, with new capabilities to streamline service delivery and improve user experience.
- ITOM (IT Operations Management):
- ITOM has received significant updates, including improvements to service observability and synthetic monitoring, ensuring greater control over IT operations.
- SAM (Software Asset Management) and HAM (Hardware Asset Management):
- IT asset management has been strengthened, with new capabilities to optimize the software and hardware lifecycle.
- CMDB (Configuration Management Database):
- Now Assist for Service Graph Connectors (SGC) has been improved.
- Enterprise Architecture:
- Now Assist for Enterprise Architecture (EA) has been added, and the application has been enhanced and updated.
- Employee service management:
- HR Multi-Instance Integration release notes, and ServiceNow Add-on for Microsoft 365 release notes, have been included.
- Healthcare and Life Sciences:
- Service Team Operations for Biomedical release notes, Service Team Operations for Healthcare IT release notes, Baseline for Healthcare Operations release notes, have been added.
- Operational technology and retail:
- New products have been added.
- Telecommunications, media and technology:
- Strategic Portfolio Management for Telecom Release Notes has been added.
- Other products:
- Several other applications, such as Customer Service Management, Governance, Risk and Compliance, and Security Operations, also received updates and improvements.
For a detailed overview of all updates, please see the ServiceNow Yokohama Release Notes.
Impact and Benefits for your Company
Yokohama is not just a software update, it is a powerful tool to drive your company's digital transformation. In short, with it, you will be able to:
- Increase the efficiency and productivity of your employees.
- Improve customer experience by offering faster, more personalized service.
- Reduce operational costs by automating repetitive tasks.
- Make more assertive decisions based on insights generated by AI.
- Ensure governance of AI processes in your company.
4MATT: Your Partner on the Digital Transformation Journey
As a ServiceNow partner, 4MATT is ready to help your company take full advantage of the benefits of Yokohama. Our team of experts is ready to implement the platform, customize solutions, and provide ongoing support to ensure the success of your digital transformation journey. Talk to our experts.