Knowledge 2024: GenAI at ServiceNow!

ServiceNow Knowledge 2024 was a truly inspiring event! The show began with Bill McDermott, highlighting ServiceNow's advances and strategic position, to listeners from 100 different countries, representing more than 8,000 companies.

Then, Pat Casey brought the platform's technical innovations, all loaded with GenAI in each Workflow. There were also improvements to the base of the platform with RaptorDB, bringing facilities for managing security and much more. Tech enthusiasts were ecstatic, especially about the flow generator from a photo.

ServiceNow’s Three Strategic Areas for AI

Among ServiceNow's various strategic areas for the future, 3 of them stood out, involving GenAI. These areas represent a significant leap in the field of artificial intelligence, promoting not only technological advances, but also profound transformations in the way companies operate and interact with their customers.

Development of Ready GenAI Models

Integração Servicenow Microsoft — Now Assist and Microsoft Copilot integrated, producing a Microsoft Powerpoint presentation using commands

One of the big new features presented for GenAI at ServiceNow was the development of ready-made GenAI models, including integration with Microsoft applications. This integration aims to simplify the user experience and boost companies' operational efficiency. With pre-built templates at their disposal, organizations can navigate complex processes with unparalleled ease, while increasing productivity and minimizing operational costs.

Now Assist improvements

aprimoramento do Now Assist — Now Assist platform automated with Generative AI, providing a better user experience

In the sphere of customer service, Now Assist emerges as the main point of contact. Its improvement aims to elevate the service provided to a higher level, providing an exceptional experience that can result in greater customer loyalty and satisfaction. Through personalized interactions and proactive assistance, ServiceNow aims to redefine customer engagement, setting a new standard in the industry.

Democratization of Automation with Workflows without Coding

Workflow gerado por ia generativa servicenow — Workflow generated simply and quickly by the platform through commands

Empowering users to create workflows through visual interfaces or voice commands marks a significant milestone. This approach aims to democratize automation, allowing companies to optimize their processes in an agile and effective way, without the need for programming knowledge. With this democratization, ServiceNow puts powerful tools in the hands of its customers to drive efficiency and innovation.

To illustrate the relevance of these innovations, it is important to highlight that the development of ready-made GenAI models and improvement of Now Assist represent a qualitative leap in customer service. With these tools, companies can offer personalized and efficient support, anticipating customer needs and proactively providing solutions. This not only increases customer satisfaction but also strengthens brand loyalty and drives business growth.

Additionally, the democratization of automation with codeless workflows is democratizing access to technology, enabling companies of all sizes and industries to leverage the benefits of automation. This approach simplifies complex processes, reducing dependence on specialized technical skills and accelerating the implementation of innovative solutions. As a result, companies can optimize their operations, increase efficiency and remain competitive in a constantly evolving market.

Towards a More Connected Future

These innovations reflect ServiceNow's commitment to empowering its customers to succeed in an increasingly digital world. By integrating Gen AI into every aspect of its solutions, ServiceNow is empowering companies to adapt and thrive in a rapidly changing business environment. With agile, intuitive and customer-centric solutions, ServiceNow is shaping the future of work and redefining standards of excellence in the technology industry.

ServiceNow Knowledge 2024 not only showcased the latest technological innovations, but also offered an exciting glimpse into the digital future. By integrating AI into every aspect of its products and services, ServiceNow is paving the way to a more connected and automated future. These changes are redefining not only the way companies operate, but also how they interact with their customers and employees.

Ultimately, Knowledge 2024 was more than an event; it was a catalyst for digital transformation on a global scale. With its bold vision and continuous innovation, ServiceNow is leading the way to a future where AI is not just a tool, but a fundamental part of all business operations.

If you want to learn more about ServiceNow's Gen AI or implement the features mentioned above, don't hesitate to reach out contact us. We are specialized partners across Latin America and can help you implement these tools efficiently, transforming the way your company operates.

The Continued Evolution of the ServiceNow Platform and the Impact of Generative AI

O ServiceNow Knowledge 2024 solidified the company's position as a leader in business transformation, driven by generative AI. The vision of Bill McDermott, ServiceNow CEO, resonated with the global audience, highlighting the company's commitment to providing innovative solutions for clients across diverse industries, including government community cloud and the healthcare transformation.

The integration of Microsoft Copilot with the ServiceNow GenAI exemplifies the company's strategy of democratizing access to ai tools and boost productivity. With the available in Now Assist, users can create PowerPoint presentations and automate complex workflows with natural language commands.

O customer service management (CSM) is a key area of focus for ServiceNow, with the Now Watch playing a key role in improving the customer experience. The ability to generate knowledge article automatically and provide personalized responses to customer queries raises the bar for customer feedback and strengthens brand loyalty.

In addition to the CSM, ServiceNow is expanding its generative AI capabilities for other areas, such as field service management and SPM management. The assist for creator and the assist for SPM empower users to build applications and manage projects more efficiently, driving innovation and agility.

O creator studio and the app engine ServiceNow offers a low-code development environment that enables users to create business applications without the need for specialized programming skills. This approach democratizes access to technology and enables companies of all sizes to reap the benefits of automation.

ServiceNow is also investing in cutting-edge infrastructure to support its generative AI. Partnering with NVIDIA to create generative AI using NVIDIA DGX demonstrates the company’s commitment to delivering high-performance, scalable solutions to its customers.

ServiceNow's recognition in magic quadrant by Gartner as a leader in customer service management CSM and field service management validates the company's strategy and its ability to provide innovative solutions to its customers.

ServiceNow is committed to maintaining an open dialogue with its customers and partners, actively seeking the analyst relations and the customer feedback to continuously improve its solutions.

In short, the ServiceNow Knowledge 2024 highlighted the company's vision of a future driven by generative AI. With the automation engine and the Now Watch, ServiceNow is empowering businesses to transform their operations, improve the customer experience, and drive innovation. ServiceNow’s leadership Bill McDermott and the company's commitment to innovation position ServiceNow as a strategic partner for businesses looking to thrive in the digital age.