Software as a Service (SaaS) management is a growing challenge for companies looking to control their operational costs and improve the efficiency of their IT environment. The rapid adoption of SaaS solutions, often without proper monitoring, can result in unnecessary expenses, duplicate subscriptions and inefficient use of contracted resources. Read our post and optimize your SaaS costs with ServiceNow and 4MATT.
Why is optimizing SaaS costs crucial?
It is in this scenario that the platform ServiceNow stands out. With its robust IT Asset Management (ITAM) and Software Asset Management (SAM) functionalities, the platform offers a complete view of software usage within the company, enabling more effective control and optimization of SaaS spending.
How can 4MATT accelerate this optimization?
4MATT combines its expertise in IT asset management with the power of the ServiceNow platform to deliver fast, accurate results. Our dedicated team uses ServiceNow SAM tools to:
- Map SaaS usage: We identify all active subscriptions and determine which ones are actually being used.
- Identify waste: Idle or duplicate subscriptions are quickly highlighted, helping to eliminate unnecessary costs.
- Optimize contracts: We negotiate better terms with suppliers and adjust the number of licenses based on actual usage.
- Ensure compliance: We keep the company within compliance standards, avoiding surprises and fines.
Accelerating Results with ServiceNow
The ServiceNow platform was developed to integrate and optimize IT management on several fronts. When applied to SaaS management, it allows:
- Process automation: Reduces the manual burden involved in managing contracts and renewals.
- Detailed Reporting: Provides deep insights into the usage of each SaaS solution, helping you make strategic decisions.
- Smarter SaaS adoption: Ensures your business only pays for what it actually needs and uses, without compromising efficiency.
The Evolution of SaaS Management: From Automation to Strategy
SaaS management goes beyond simple cost optimization. It becomes a strategic lever when integrated with critical business processes. Process automation, powered by the ServiceNow platform’s automation engine, plays a key role in this evolution. By automating repetitive tasks like license provisioning and contract renewals, companies free up resources for activities with higher strategic value.
Asset Management: The Foundation of Visibility
Asset management (IT asset management) is the backbone of effective SaaS management. The ServiceNow platform, with its asset management capabilities, provides a complete view of the IT asset lifecycle, from acquisition to retirement. This visibility is crucial to identifying optimization opportunities, ensuring compliance, and mitigating risk.
Data as a Strategic Asset: Data Warehouse and Analysis
Collecting and analyzing data is essential to making informed decisions. A centralized data warehouse integrated with the ServiceNow platform enables you to consolidate data from multiple sources, including SaaS applications, IT assets, and security operations. This unified view provides valuable insights into SaaS usage, service performance, and impact on business outcomes.
Portfolio Management: Aligning SaaS with Business Strategy
Portfolio management ensures that SaaS investments are aligned with business strategy. The ServiceNow platform provides tools to prioritize projects, manage budgets, and track progress. This enables companies to make informed decisions about which SaaS solutions to invest in and how to optimize the use of existing resources.
Operations and Applications: The Heart of Efficiency
The ServiceNow platform’s operations management and app engine are essential to ensuring the efficiency and reliability of IT services. Operations management monitors the performance of applications and infrastructure, while the app engine enables you to build and customize applications to meet specific business needs.
Customer Experience: Customer Service Management and Field Service Management
Customer experience is a key competitive differentiator. ServiceNow’s customer service management (CSM) and field service management enable you to deliver exceptional customer service to both internal and external customers. Customer service management (CSM) centralizes customer interactions, while field service management streamlines the work of field teams.
ServiceNow Inc.: The Leader in Digital Service Management
ServiceNow Inc., headquartered in Santa Clara, is a global leader in digital service management solutions. Its unified platform enables companies to automate workflows, improve efficiency and deliver exceptional customer and employee experiences.
By combining the knowledge of the team at 4MATT With ServiceNow’s advanced capabilities, we can quickly and effectively optimize SaaS costs, generating immediate savings and creating a solid foundation for future growth.
If you are looking to optimize your SaaS costs in record time, count on the expertise of 4MATT and the powerful tools of ServiceNow. Our team is ready to help you identify cost-saving opportunities and ensure that your SaaS solutions are fully aligned with your business needs. Click here to speak with one of our ServiceNow experts.