As IT spending shifts to the cloud, ITAM must evolve
As IT spending shifts to the cloud, ITAM must evolve. In this article, we explore insights into the ITAM of Flexera's Tech Spend Pulse 2022 key findings, where key findings
18/10/2022
The 4Matt Blog
Our experts share information on the latest technology topics with a focus on ITAM, ITOM and Cloud Management
SLA: What is a Service Level Agreement?
Business success largely depends on an organization's ability to understand and meet customer expectations. But managing customer expectations can become very difficult when these
05/10/2022
Data Centers and IT Asset Management
In the technological ecosystem of service providers, from the large, medium to the smallest data centers, when it comes to visibility, monitoring, maintenance and optimization of the environment, anyone is able to cite at
23/09/2022
SaaS proliferation is more than a financial problem
When looking for software to support daily work, users today have more options than ever before. But with that freedom comes a whole new set of challenges for IT teams. At the
08/09/2022
SLM – Service Level Management
Service Level Management (SLM) is one of the five components of the ITIL® service delivery area. It is undoubtedly the most important set of processes in the structure
31/08/2022
Shadow IT: how does it impact your company?
When employees take certain actions or insist on certain solutions without the knowledge of the IT department, we call it shadow IT. In any sector of a company, the IT world needs
24/08/2022
SaaS Management: Where to start?
The Software as a Service (SaaS) business model has become popular in recent years, especially due to platforms like Netflix, HubSpot and DocuSign. An Overview of SaaS Software-as-a-service (SaaS) is a
11/08/2022
SaaS, PaaS and IaaS, which is the best option?
With the growing popularity of cloud computing and services, companies around the world are moving away from the traditional on-premise services they have come to rely on. Cloud-based services have transformed
28/07/2022
COBIT 2019: Service Security Management (DSS05)
What is Security Management with COBIT 2019 and How to Apply DSS05 Managed Security Service – Protecting Enterprise Information to Maintain Acceptable Information Security Risk Level
13/07/2022
COBIT 2019: Delivery, Service and Support (DSS)
DSS: (Deliver, service and support) is a pillar of the COBIT framework and consists of the following structure: 01 Managed Operations 02 Managed Service Requests and Incidents 03 Managed Issues 04 Managed Continuity 05 Services
11/07/2022
COBIT 2019: Configuration Management (BAI10)
Managed Configuration Define and maintain descriptions and relationships between key features and capabilities required to deliver I&T-enabled services. Include gathering configuration information, establishing baselines, verifying and auditing
06/07/2022
COBIT 2019: Asset Management (BAI09)
Managed Assets Manage I&T assets throughout their lifecycle to ensure their use provides value at optimal cost, remains operational (fit for purpose), and is accounted for and physically
04/07/2022
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