ITAM & CMDB Conference - Webinar III: People

Governance as a continuous practice
Another key issue was the challenge of cross-departmental collaboration. The group discussed examples of how to promote a multidisciplinary committee, with representatives from IT, security, purchasing and legal, to help define configuration policies, review processes and monitor CMDB quality indicators.

Ellen Ferro stressed that it is not just about processes and tools. Maturity depends on how people engage and participate in the strategy.If we don't establish a group to support this practice, it becomes a project. And the project ends. What we need is to institutionalize knowledge within the organization so that it doesn't depend on a single area or a single person.soa”, he stated.

Training, visibility and protagonism The debate also brought practical recommendations, such as the importance of training plans, knowledge paths aligned with roles, well-communicated policies and periodic audits that encourage continuous improvement. One of the examples cited was that of teams that create “control committees” with weekly routines to analyze discrepancies and propose adjustments in real time.

"The team needs to see value in what they do and understand how it affects the whole. This changes the game.”, said Marcelo.