The last few years working in the cloud have taught us not to trust future spending estimates. If public cloud spending in 2025 reaches US$ 917 billion (Gartner), US$ 809 billion (IDC), or
What is IT Asset Management (SAM)? IT Asset Management, or “Software Asset Management” is a big part of an organization's IT strategy. The process involves the use of software
As IT spending shifts to the cloud, ITAM must evolve. In this article, we explore insights into the ITAM of Flexera's Tech Spend Pulse 2022 key findings, where key findings
Business success largely depends on an organization's ability to understand and meet customer expectations. But managing customer expectations can become very difficult when these
In the technological ecosystem of service providers, from the large, medium to the smallest data centers, when it comes to visibility, monitoring, maintenance and optimization of the environment, anyone is able to cite at
When looking for software to support daily work, users today have more options than ever before. But with that freedom comes a whole new set of challenges for IT teams. At the
Service Level Management (SLM) is one of the five components of the ITIL® service delivery area. It is undoubtedly the most important set of processes in the structure
When employees take certain actions or insist on certain solutions without the knowledge of the IT department, we call it shadow IT. In any sector of a company, the IT world needs
The Software as a Service (SaaS) business model has become popular in recent years, especially due to platforms like Netflix, HubSpot and DocuSign. An Overview of SaaS Software-as-a-service (SaaS) is a
With the growing popularity of cloud computing and services, companies around the world are moving away from the traditional on-premise services they have come to rely on. Cloud-based services have transformed
What is Security Management with COBIT 2019 and How to Apply DSS05 Managed Security Service – Protecting Enterprise Information to Maintain Acceptable Information Security Risk Level
DSS: (Deliver, service and support) is a pillar of the COBIT framework and consists of the following structure: 01 Managed Operations 02 Managed Service Requests and Incidents 03 Managed Issues 04 Managed Continuity 05 Services
