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Blog 4MATT

Discover how to elevate your IT maturity and boost operational efficiency. On the 4MATT blog, you'll find strategic content on technology, innovation, and asset management, developed to support smarter decisions aligned with the future of the sector.

Check out the latest posts!

Categories:
Cloud Storage
Blog
CMDB - Configuration Management Database
COBIT
IT Consulting & Services
CSDM - Common Service Data Model
CSM - Customer Service Management
Specialist - Marcelo Theophilo
4MATT Events
Flexera
FSM - Field Service Management
Asset Management
Technology Governance
HAM - Hardware Asset Management
Artificial intelligence
ISOs
ITAM – IT Asset Management
ITIL
ITOM - IT Operations Management
ITSM - Information Technology Service Management
Software Licensing
SAM - Software Asset management
ServiceNow
Snow Software
SPM - Strategic Portfolio Management
SPM Strategic Portfolio Management
Reflexões sobre IA

Reflections on AI, episode 01: From Value Consulting to the Challenge of Software Giants

11/03/2026
In the era of Generative Artificial Intelligence, the frontier...
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Certificações ServiceNow

ServiceNow Certifications: A complete guide for professionals and companies using the platform.

09/03/2026
ServiceNow certifications are official credentials that...
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Plataforma CSM

What is the best CSM platform? Get to know ServiceNow.

24/02/2026
Choosing the best CSM platform directly impacts...
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AIOps ferramente

Best AIOps tools: How to choose your platform for IT operations

20/02/2026
AIOps (Artificial Intelligence for IT Operations) applies...
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IA gestão de riscos

AI for Risk Management: Automatic detection and proactive response in IT operations.

19/02/2026
AI for risk management is the use of advanced algorithms...
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Asset Management

What is Asset Management and why is it strategic for your company?

13/02/2026
Asset Management is the set of processes, policies...
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microsoft SAP

Microsoft vs. SAP Licensing: Management and Compliance Differences

09/02/2026
Microsoft and SAP licensing are complex models...
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IA em ITSM

How to connect AI in ITSM, ITOM, and CSM for a unified and intelligent workflow.

06/02/2026
Artificial intelligence is redefining management...
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IA TI

What is the level of AI maturity in your IT area? Find out where your company really stands.

04/02/2026
AI maturity in IT measures how much the technology area...
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Microsoft 365

Microsoft 365: How to avoid waste from inactive users and reduce costs.

30/01/2026
Microsoft 365 is a productivity platform...
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IA compliance software

How AI reduces software compliance risks in modern enterprises.

28/01/2026
Artificial Intelligence applied to compliance...
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ibm ilmt servicenow

Integrating IBM ILMT with ServiceNow: How to optimize licensing, compliance, and IT costs.

26/01/2026
The integration of IBM ILMT with ServiceNow connects data...
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SPM servicenow

Why use ServiceNow SPM to prioritize projects based on value and risk?

23/01/2026
ServiceNow's SPM (Strategic Portfolio Management)...
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auditoria de licenças de software

Software License Auditing in 2026: A Strategic Step-by-Step Guide to Efficiency and Risk Reduction

21/01/2026
Software License Auditing in 2026 is a process...
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Now Assist

ServiceNow AI: How NowAssist Transforms the Support Experience

19/01/2026
NowAssist is the generative AI layer of ServiceNow,...
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SPM Servicenow

SPM ServiceNow: How it improves decision-making in your company.

16/01/2026
Strategic Portfolio Management (SPM) is the discipline...
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FINOps e Cloud Spend Management - o que é

Cloud Storage: Challenges and Strategic Advantages for Modern Businesses

14/01/2026
Cloud storage is a model that allows you to store...
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O que é Inventário de ativos de TI

What is an IT asset inventory? A strategic guide for control, governance, and efficiency.

12/01/2026
An IT asset inventory is a centralized record...
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Auditorias Microsoft

Microsoft Audits: Key Errors, Hidden Risks, and How to Prepare with Mature ITAM

09/01/2026
Microsoft audits are formal verification processes...
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ia itsm

AI for ITSM: How to transform IT asset management into a strategic advantage.

07/01/2026
AI for ITSM is the use of artificial intelligence to...
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FinOps Foundation

FinOps: Strategic Guide 2026 for Cloud Governance with Cloud+

05/01/2026
FinOps is the discipline of cloud-based financial management...
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mcp ia

MCP and AI: How to design and automate your business with intelligence and governance.

05/01/2026
MCP (Model Context Protocol) and AI form an approach...
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otimizar ativos de ti

10 Tips to Optimize Your IT Assets in 2026 and Reduce Costs

31/12/2025
Starting 2026 with a focus on optimizing assets...
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servicenow o que é

What is ServiceNow: A complete guide to understanding the platform.

30/12/2025
ServiceNow is a cloud platform that automates...
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ham sam

HAM and SAM in ServiceNow: differences, strategic integration, and real impact on ITAM.

29/12/2025
HAM (Hardware Asset Management) and SAM (Software Asset...
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AIOps TI

How do AIOps benefit your IT area?

24/12/2025
AIOps is the use of artificial intelligence and machine learning...
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CSM

Intelligent workflows for 2026: How CSM connects IT, service, and operations.

22/12/2025
Intelligent flows are driven by events and context,...
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Cibersegurança de ativos - ITAM - Serviceow

ITAM and ITSM Services: How to optimize IT asset management with ServiceNow

20/12/2025
ITAM (IT Asset Management) is the practice of managing...
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aiops

What is AIOps?

19/12/2025
AIOps is the application of artificial intelligence and machine learning...
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roi itam cmdb

How to measure ROI in ITAM and CMDB? Tips for 2026

17/12/2025
Measuring Return on Investment (ROI) in ITAM...
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CSDM

What is CSDM? Learn about the common service data model for service management.

15/12/2025
CSDM (Common Service Data Model) is a data model...
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ia generativa e csm

Generative AI and CSM: the future of automated customer service.

12/12/2025
Generative AI applied to Customer Service Management...
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sap ariba

The end of SAP Ariba and the future of Source-to-Pay in the age of AI.

10/12/2025
SAP has announced a major overhaul of its offering...
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Ia e Finops

AI and FinOps: How to identify waste and cost-saving opportunities in licensing.

03/12/2025
AI applied to FinOps helps companies automatically analyze...
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SLM, gerenciamento de nível de serviço, Service Level Management

SLM (Service Level Management): A complete guide to understanding and applying it.

30/11/2025
Service Level Management (SLM) is the process...
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ITAM IA

Evolution of ITAM with automation and AI

28/11/2025
Intelligent ITAM is the evolution of asset management...
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Melhore os processos de TI com CMDB

CMDB: How the configuration database simplifies and transforms IT operations.

27/11/2025
A CMDB (Configuration Management Database) is one of the...
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workflows inteligentes

The future of workflows: AI beyond chatbots

24/11/2025
Intelligent workflows are automated workflows...
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ITSM

What is ITSM? Understand IT service management and how it transforms your business.

21/11/2025
ITSM (Information Technology Service Management) is...
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LLMs

What are LLMs? Understanding advanced language models.

19/11/2025
Large Language Models (LLMs) are models of intelligence...
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ia gen agentes de ia

Generative AI vs. Agent AI: Understanding the Generational Differences

17/11/2025
Generative AI, also called Gen AI or Generative AI,...
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OBZ

OBZ: Understand how to use it and what the advantages are

15/11/2025
Companies seeking more effective corporate governance...
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fim do CMDB

Is CMDB going to disappear? See the impacts of the Dynatrace and ServiceNow partnership.

14/11/2025
In this article, we analyze whether the concept of Configuration...
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agentes de IA

How to build an AI agent

12/11/2025
An AI agent is an autonomous system that perceives context,...
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SAM

What is SAM? Understand how to optimize your software assets and reduce costs.

10/11/2025
SAM (Software Asset Management) is the process of managing...
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Dynatrace

What is Dynatrace? Meet ServiceNow's new partner.

07/11/2025
Dynatrace is a fully integrated observability platform...
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CMDB (Configuration Management Database)

The strategic value of CMDB in IT asset management.

05/11/2025
Efficient IT asset management with a CMDB (Configuration...
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ITIL

What is ITIL?

05/11/2025
What is ITIL? ITIL (Information Technology Infrastructure...
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cursos de IA

Best AI Courses: Master Artificial Intelligence

05/11/2025
This complete guide shows you how to choose the best course...
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Veja como um CMDB pode apoiar gestão de um Data Center

How does CMDB drive operational efficiency in your Data Center? 

04/11/2025
The CMDB (Configuration Management Database)...
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cobit 2019

Cobit 2019: Everything you need to know

03/11/2025
COBIT is a global IT governance framework,...
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Licença de Software: Como gerir suas despesas

Software License: How to Manage Your Expenses

01/11/2025
Software License Management (SLM) is the process...
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SPM

What is Strategic Portfolio Management (SPM)?

31/10/2025
Strategic Portfolio Management (SPM) is an approach...
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agentes de IA

What are AI agents? A complete guide to understanding and applying them in your company.

29/10/2025
AI agents are intelligent software programs that observe...
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ITAM Software

ITAM Software: Why implement it in your IT asset management?

27/10/2025
ITAM Software (IT Asset Management) is a solution...
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SaaS PaaS IaaS

SaaS, PaaS and IaaS, which is the best option?

24/10/2025
SaaS, PaaS, and IaaS are the three main business models...
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Licenciamento Microsoft

Microsoft Licensing: Manage your licenses efficiently.

24/10/2025
Microsoft licensing is the set of rules and...
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SAP: Os Desafios do Gerenciamento de Licenças

SAP: The Challenges of License Management

21/10/2025
SAP licensing is the strategic management of...
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Apriel-1.5-15B IA Servicenow

ServiceNow AI: How April-1.5-15B Works

20/10/2025
What is Apriel-1.5-15B, ServiceNow's AI? The AI of...
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automação

Automation: The ultimate guide to transforming your business in the digital age.

15/10/2025
Automation beyond the factory. For a long time, when...
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Entre em contato para resolver desafios relacionados a Gestão de Ativos de TI, Revisão de Contratos de Software, SaaS, ITAM, CMDB e Consultoria ServiceNow.

ITAM: What is IT asset management and how does it work?

14/10/2025
ITAM (IT Asset Management), or asset management of...
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ServiceNow University

ServiceNow University: Building a career in digital

13/10/2025
In today's fast-paced digital world, companies are looking for professionals...
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ITIL Foundations

ITIL Foundation: Learn about the certification for IT asset management.

10/10/2025
What is ITIL Foundation and why is it so important?...
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cmdb csdm

CMDB and CSDM: the foundation for strategic IT management

08/10/2025
In today's IT landscape, where complexity and speed...
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USER EXPERIENCE

User Experience: why is this concept important for companies?

06/10/2025
What is User Experience and why should we still talk about it...?.
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3Ps ativos de ti

IT asset management in 3Ps: processes, people, and platforms.

03/10/2025
What is IT asset management and why is it essential?...
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itil morreu

ITIL is not dead, the problem lies in how we use it.

01/10/2025
In recent years, I've been listening to more and more people...
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FinOps e gestão financeira da sua empresa

How FinOps can improve your company's financial management

29/09/2025
What is FinOps and why is it indispensable in 2025...?.
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indicadores de ativos de TI

6 Key Indicators for IT Asset Management

17/09/2025
Technology management has never been as strategic as...
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componentes ITAM

ITAM Components: A Complete Guide to Understanding and Applying Them in Your Company

10/09/2025
What is ITAM (IT Asset Management)? Asset Management...
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o que é CSM

What is CSM? Integration and efficiency in the customer journey.

08/09/2025
Customer Service Management (CSM) is intelligent management...
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Cherwell e Servicenow

End of Cherwell: migrating to ServiceNow is the best choice.

01/09/2025
Cherwell Service Management, a solution acquired by...
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Consultoria de TI

IT Consulting: What does it do, why have one, and how to choose the right one?

28/08/2025
IT consulting plays an essential strategic role...
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Flexera software

Flexera Software

26/08/2025
Flexera Software is a Software Asset Management platform...
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Fim do Windows 10

End of Windows 10: what it means, risks, and how to prepare.

26/08/2025
Windows 10, released in 2015, marked an era of stability...
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Mercado de Softwares no Brasil

Software Market in Brazil in 2025: Research points to growth, trends and opportunities.

22/08/2025
The Brazilian Software Market Study 2025 has been published...
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Vantagens da ServiceNow 4MATT

ServiceNow: 10 advantages of using the platform in your company

06/08/2025
ServiceNow is a digital workflow platform that...
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ServiceNow Brasil

ServiceNow in Brazil: transforming work with intelligent automation

30/07/2025
In the Brazilian business landscape, which is constantly...
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Google Cloud e ITAM

Google Cloud and ITAM: Advanced Asset Management and CMDB

23/07/2025
What is Google Cloud's Cloud Asset Inventory?.
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Assessment ServiceNow

Assessment ServiceNow: what is it and how to use it?

15/07/2025
A ServiceNow Assessment is a structured analysis...
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microsoft azure

Microsoft Azure: How to integrate the Microsoft cloud with ITAM and CMDB

09/07/2025
Microsoft Azure is a computing platform...
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profissional servicenow

What does a ServiceNow professional do? Understand the career and role of the consultant.

02/07/2025
A ServiceNow professional is the specialist responsible...
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Microsoft SCCM e o fim da sua vida útil

Microsoft SCCM and its End of Life

23/06/2025
Keep Microsoft Endpoint Configuration Manager up to date...
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Licenciamento de software

Snow Software: What is it?

14/06/2025
Snow Software is a complete platform for management...
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CMDB: Guia Completo

Unveiling the CMDB: A complete guide to implementation.

06/06/2025
In this article, we will explore the world of CMDB, answering...
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Licença de software

Types of software licenses

30/05/2025
Software is becoming increasingly important in these times...
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IBM CVA

IBM CVA - Is it worth joining the program?

30/05/2025
What is IBM CVA? IBM CVA (Customer Verification...
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FINOps e Cloud Spend Management - o que é

FINOps and Cloud Spend Management: Reduce waste and costs in the cloud.

29/05/2025
FinOps and Cloud Spend Management are at the heart of...
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Renovação e Otimização de Contratos de Software

Software contract renewal and optimization: Strategy or hidden cost?

21/05/2025
What is the importance of understanding the renewal process...?.
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Cibersegurança - incidentes de TI

Cybersecurity: 73% of CISOs admit to security incidents due to unknown or unmanaged assets.

15/05/2025
As IT infrastructures become increasingly...
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ServiceNow

ServiceNow made simple: understand how this platform simplifies your daily work.

08/05/2025
Have you ever imagined a world where daily tasks...
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ISO 19770-1

ISO 19770-1: The guide to efficient IT asset management

04/05/2025
The ISO/IEC 19770-1:2017 standard (also called ISO...
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Knowledge ServiceNow 2025

Knowledge ServiceNow: the largest global event for technology innovation.

29/04/2025
Knowledge ServiceNow is one of the most anticipated events...
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ServiceNow GenAI

Forbes: ServiceNow's lesson on how to differentiate yourself with GenAI.

14/04/2025
The article published by Forbes, “ServiceNow Gives A...
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Windows Server 2025

Windows Server 2025: A Complete Guide to Licensing

09/04/2025
Windows Server 2025 licensing brings a model...
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HAM como ter sucesso. Gestão de Ativos de Hardware

Hardware Asset Management: A Guide to Understanding HAM

06/04/2025
HAM (Hardware Asset Management) is the process that...
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Release Yokohama - ServiceNow

ServiceNow Release Yokohama: The Revolution of Generative AI and Automation

25/03/2025
4MATT, always at the forefront of the latest trends in...
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Centros de Serviços Compartilhados (CSC) - ServiceNow

CSC ServiceNow: How 4MATT can transform your operation.

14/03/2025
Shared Service Centers (SSCs) have been...
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4MATT

Software Inventory, the basis for ITAM.

03/03/2025
Software Inventory: How it Increases Maturity...
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CMDB ServiceNow

CMDB ServiceNow - Main Challenges

17/02/2025
The ServiceNow CMDB is one of the most strategic components...
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