What is ITIL Foundation and why is it so important?
The ITIL Foundation certification is the first step for professionals and organizations who want to understand and apply best practices in IT Service Management (ITSM).
Created based on the Information Technology Infrastructure Library framework (ITIL), this certification provides the foundation needed to integrate ITIL into the daily activities of a technology team. The ITIL Foundation helps professionals see the role of IT as a driver of business value.
Origin and evolution of ITIL
ITIL originated in the 1980s in the United Kingdom as a set of best practices for standardizing and improving IT services. Since then, it has evolved from a model of isolated processes to a holistic management approach, incorporating modern practices such as Agile, DevOps, and Lean.
ITIL 4 Foundation: the most current and modern version
THE ITIL 4 Foundation version is the most recent and reflects the need for organizations to adapt to digital transformation.
Thus, it introduces a Service Value System (SVS) that emphasizes collaboration, simplicity and continuous improvement, enabling IT to become a true strategic partner to the business.
Benefits of ITIL Foundation certification for professionals and companies
Adopting ITIL brings tangible benefits to both professionals and organizations. For companies, it means increased efficiency, better alignment between IT and the business, and greater customer satisfaction. For professionals, it represents a competitive advantage in an increasingly demanding market. After all, if professionals are not prepared or do not operate strategically, it can be end of ITIL.
- How ITIL aligns IT and business: promotes a common language between technical and business areas, enabling IT to act strategically. Thus, with well-defined practices, the framework ensures that technology services are aligned with corporate objectives.
- Continuous improvement and operational efficiency: One of the pillars of ITIL is the concept of continuous improvement. This means constantly reviewing processes, services, and results to increase the value delivered to the customer. Companies that apply ITIL reduce waste and increase the productivity of their teams.
- Positive impacts on customer experience: By prioritizing value and collaboration, ITIL creates a more consistent experience for end users. Customers perceive greater reliability, transparent communication, and agility in incident resolution.
- International certification with a focus on employability: The ITIL Foundation certification is recognized globally, and having the seal on your resume increases employability and opens doors to strategic positions in IT Governance.
ITIL Foundation Exam Structure and Format
The ITIL Foundation exam is simple, straightforward and entirely multiple choice based.
– 40 objective questions
– Duration 60 minutes
– Minimum score to pass: 65% (26 correct answers)
– Closed book, no consultation allowed
How to prepare for ITIL Foundation
There are two main ways of preparation:
-
Independent study, using official materials and simulations;
-
Preparatory courses offered by accredited institutions that deepen practical understanding of the framework.
4MATT, as a specialist in IT consulting and governance, supports companies in the maturity of management processes and models, promoting the intelligent use of frameworks such as ITIL.
Fundamental concepts and principles of ITIL 4
ITIL 4 is supported by guiding principles that help professionals and organizations adopt an agile, collaborative, and value-driven approach. These include:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate whenever possible
These principles make ITIL a flexible framework, applicable in complex and dynamic environments.
Who should get ITIL Foundation certification?
ITIL Foundation is ideal for:
– Professionals who are starting out in the IT Service Management area;
– Support analysts, administrators and infrastructure coordinators;
– Managers and leaders seeking to align technology with corporate strategy;
– Consultants and governance professionals who wish to expand their technical repertoire.
ITIL Foundation and the job market in Brazil
In Brazil, the demand for ITIL-certified professionals is growing every year, driven by digital transformation and the need for more efficient and measurable IT processes. Companies across a variety of sectors, including finance, industry, technology, and services, are seeking specialists who combine technical expertise with business acumen.
The ITIL Foundation certification is, therefore, a relevant competitive advantage for those seeking to advance in their technology and governance careers.
The role of 4MATT in IT Governance maturity
4MATT is a consulting firm recognized for supporting companies in IT governance, automation, and continuous process improvement projects. Using methodologies based on international frameworks such as ITIL, COBIT, and ISO 20000, 4MATT helps organizations achieve greater efficiency, control, and integration between technology and business.
Thus, even without directly working on ITIL certification, 4MATT helps companies apply ITIL principles in practice, raising their level of operational and strategic maturity.
ITIL Foundation as the basis for excellence in IT Management
ITIL Foundation certification represents the first step towards transforming IT into a true agent of value within organizations.
It provides the foundation for understanding how processes, people, and technology can work together to drive efficiency and innovation.
4MATT, with its expertise in Governance and Digital Transformation, supports companies that wish to apply these principles in practice, strengthening their capacity for adaptation and sustainable growth. Talk to our experts and accelerate your journey with ITIL and digital transformation.
