Technology management has never been as strategic as it is today. Companies that want to grow sustainably need not only to invest in technology but also to closely monitor their IT asset metrics. These metrics show whether investments are yielding returns, the health of the technology park, and what risks need to be avoided. In this article, you'll understand what IT assets are, the key metrics that should be measured, and how a consultancy, like 4MATT, can be the ideal partner to maximize results.
What are IT Assets?
IT assets are all the technological resources a company uses to operate and deliver value. They can be physical, such as servers, laptops, and routers, or digital, such as software, cloud systems, and licenses.
The importance of technological assets for modern companies
Without a well-managed technological infrastructure, no company can compete in an increasingly digital market. IT assets ensure productivity, security, scalability, and innovation.
Difference between physical and digital assets
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Physical assets: hardware, mobile devices, cables and network equipment.
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Digital assets: software, databases, ERP systems, cloud applications.
Both require monitoring and clear indicators to remain efficient.
Key IT asset indicators
1. Hardware Performance Indicators
Hardware is the foundation of IT infrastructure, and its performance directly impacts employee productivity and system stability.
Key metrics:
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MTBF (Mean Time Between Failures): mean time between failures. The higher the mean time, the better the equipment reliability.
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MTTR (Mean Time to Repair): average time to repair after a failure. Lower values indicate faster support team response.
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Usage rate: measures how much servers, storage and workstations are being utilized.
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Power consumption and temperature: essential in data centers to avoid excessive costs and failures due to overheating.
For example, if a server has a high MTTR, it means that the company may be losing critical operating hours, which results in financial losses.
2. Software and Licensing Indicators
Software is an intangible asset, but its management is as important as that of hardware.
Key metrics:
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License compliance rate: measures whether the company has all the regular licenses for the software used.
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Cost per active license: helps to evaluate whether a given software provides a return on investment.
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Software adoption rate: indicates how many employees actually use the contracted tools.
Thus, a company may find that it pays for 200 software licenses, but only 120 are actually used. This indicator helps reduce unnecessary costs.
3. Information Security and Compliance Indicators
In a scenario of cyberattacks and strict regulations like the LGPD, measuring security is essential. Learn about the key metrics:
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Number of security incidents: Tracks how many critical events occur in a given period.
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Incident response time: measures the team's speed in mitigating risks.
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Rate of vulnerabilities fixed: shows the effectiveness of applying patches and updates.
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Compliance level: measures the company's alignment with standards such as ISO 27001, COBIT or ITIL.
4. Cost and ROI Indicators for IT Assets
IT should not be just a cost center, but a generator of value for the business, analyzing the following points:
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Total Cost of Ownership (TCO): considers acquisition, maintenance, energy, licenses and support.
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ROI (Return on Investment): measures the return on assets in relation to the investment made.
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Cost per user: shows how much each employee costs in terms of technological infrastructure.
5. Availability and Lifetime Indicators
Availability is one of the most critical indicators, especially in companies that depend on 24/7 online systems.
Key metrics:
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Uptime: percentage of time that systems or equipment remain active without failures.
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Downtime: period in which assets are unavailable, affecting operations.
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Useful life of assets: identifies when it is more advantageous to replace equipment than to maintain it.
6. User Experience Indicators (UX in IT)
These indicators reveal employee satisfaction with IT assets because they point to relevant metrics for growth, such as:
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End-user satisfaction (IT CSAT): direct feedback on usability and speed of assets.
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First Call Resolution (FCR): percentage of calls resolved on the first contact with support.
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Average handling time (AHT): how long users wait for a solution.
How to measure IT asset metrics
Measurement should be performed using asset monitoring tools. Solutions like ITAM (IT Asset Management) allow real-time asset tracking. Furthermore, KPIs must be defined in line with business strategy.
Another way to measure indicators is through automation, where automated processes help reduce errors and increase the accuracy of asset management reports. Furthermore, visualizing these indicators through monitoring reports is essential for assertive decision-making.
The role of an IT consultancy in indicators
Relying on the support of an IT consultancy can be a practical and efficient decision for asset management. Optimized and agile, consultancy accelerates results and reduces risks, unnecessary expenses, and implementation and analysis time. A good consultancy, in addition to monitoring indicators, suggests improvements aligned with the business.
Furthermore, the consultancy can present external and comparative analyses, bringing strategic insights, in addition to reducing costs and increasing the company's optimization and development.
Learn more about the role of an IT consultancy and the main decision-making factors by reading the article in the link.
Why 4MATT is the best choice for IT asset management
4MATT is the consultancy chosen as the best ITX ServiceNow partner in Latin America, and delivers strategic ITAM & CMDB solutions to transform processes and operations with intelligence, agility and solutions that generate real value for the company.
Discover some points that reinforce why you should choose 4MATT as your IT consultancy.
- Expertise in the IT market: With years of experience and over 180 projects delivered, 4MATT has helped companies across a variety of sectors improve their IT performance.
- Methodologies applied by 4MATT: The company applies recognized frameworks and agile methodologies for effective asset management, partnering with ServiceNow and holding several implementation certifications, specializing in ITAM and CMDB.
- Proven results in asset indicators: In 2024 alone, it generated approximately R$1,400,000 in savings for customers. Learn about some of our success stories and the highlight of our partnership with Porto Seguro.
- Certifications and Awards: 4MATT is the only Brazilian company in Iconica.co global alliance. In addition, we have the award 2024 BU Recognition Technology Excellence Partner.
- Active participation in the sector: We stand out by participating in industry events, such as ServiceNow Summit, as an official sponsor. In addition, we were present at the Learning Labs 2025, with the presentation of the lab “Unlock Value with CMDB Data Foundations”.
- Own events: 4MATT prepared the ITAM & CMDB Forum 2025 Conference, with approximately 30 of the leading national companies, to discuss key issues and strategies in the IT sector. The event was the culmination of four comprehensive webinars facilitated by our experts and was followed by the development and dissemination of a Free ebook for the development and strategies of ITAM & CMDB.
Boost your IT asset metrics with 4MATT
IT asset metrics are essential for measuring the efficiency and security of technology within companies. Without them, there's no way to know whether investments are on track.
With the consultancy of 4MATT, your company will have concrete data, cost optimization and a technological infrastructure ready for sustainable growth. Talk to our experts and accelerate your results.
