What is Apriel-1.5-15B, ServiceNow's AI?
ServiceNow AI Apriel-1.5-15B is a artificial intelligence developed to understand natural language, predict demands, and automate repetitive tasks. It is a language model with 15 billion parameters, comparable to solutions like OpenAI (GPT-4), DeepSeek-R1, Mistral-medium and Gemini Flash 2.5, designed to understand, contextualize and automate business processes within the ServiceNow platform.
It's the evolved version of ServiceNow's AI, designed to enhance the platform's cognitive capabilities in areas such as natural language, contextual automation, and continuous learning. Furthermore, it represents the union between AI capabilities and service management processes, bringing an intelligent layer that integrates with the platform's core.
In short, it transforms data into actionable decisions, helping companies work with greater agility and precision. This article explains what the Apriel-1.5 model is, how it operates within the ServiceNow platform, what features it enables, and how to implement it.
How Apriel-1.5-15B Works Within ServiceNow
THE ServiceNow positions Apriel-1.5 as the engine of its platform. It works behind the scenes, analyzing data, classifying requests, and providing automatic or predictive responses, all without requiring complex programming.
Architecture and main components
Apriel-1.5 combines language models (LLMs) with supervised and unsupervised learning techniques. Learn about its main components:
-
NLU (Natural Language Understanding): understands intent and context in messages or tickets;
-
Response Generation (NLG): creates automatic responses to recurring questions;
-
Decision module: chooses appropriate actions based on user history;
-
Continuous learning: Improves your accuracy with each interaction.
This way, the more a company uses ServiceNow, the smarter Apriel-1.5 becomes.
Practical applications in companies
Apriel-1.5 is already widely used in modules such as ITSM (IT Service Management), CSM (Customer Service) and HRSD (Digital Human Resources).
See some practical examples:
- Automatic ticket classification: the system understands the problem and forwards it to the right team.
- Intelligent chatbots: answer questions from employees or customers in natural language.
- Incident prediction: AI anticipates bottlenecks and failures before they affect users.
- Sentiment analysis: interprets emotions in feedback texts and proposes improvements.
Read also:
ITSM Servicenow: Transform IT Management
ServiceNow Zurich: New release focuses on Artificial Intelligence and workflow innovation
What are the main advantages of Apriel-1.5-15B for companies
Implementing Apriel-1.5 brings immediate benefits:
- More productivity: less time spent on repetitive tasks.
- Predictive insights: decisions based on real data and trends.
- Intelligent automation: optimized end-to-end flows.
- Cost reduction: operational savings without loss of quality.
- Integrated security: aligned with standards such as LGPD and GDPR.
FAQ – ServiceNow AI April-1.5-15B
1. Does Apriel-1.5 replace human professionals?
No, it complements human labor by automating repetitive tasks, which frees up time for strategic activities.
2. Can I adapt Apriel-1.5-15B to my business?
Yes, it is customizable according to each company's flows and data.
3. Is technical knowledge required to use it?
No, ServiceNow offers a low-code interface to configure automations with Apriel-1.5.
4. Does the model learn on its own?
Yes, but always based on human feedback and validated data.
5. Is Apriel-1.5-15B safe?
Yes, it follows the highest security and compliance standards (LGPD/GDPR).
6. What is the difference between Apriel-1.5-15B and Servicenow's Now Assist?
The Apriel-1.5-15B is the AI engine, while the Now Watch is the assistant that applies this AI to the platform's day-to-day flows.
Thus, we conclude that ServiceNow's Apriel-1.5-15B represents a new era of operational efficiency, combining AI, automation, and user experience into one environment.
So, if your company is looking to reduce costs, increase productivity, and improve the digital experience, 4MATT can help you implement ServiceNow AI safely and strategically. Talk to a 4MATT expert and discover how to apply Apriel-1.5 to your business.
