O Cherwell Service Management, solution acquired by Ivanti, already has a set end-of-life date. The manufacturer announced that support for the software will be permanently terminated in December 31, 2026. That This means that companies still using the platform need to plan the transition as soon as possible.
In this scenario, a great opportunity arises: to migrate for the ServiceNow. The platform is already emerging as the preferred destination for organizations that want to modernize their processes ITSM (IT Service Management) and CSM (Customer Service Management). For example, within the Fortune 500 List, ServiceNow operates in approximately 85% of companies.
The End of Cherwell: Dates and Impact for Businesses
Ivanti has established a Cherwell retirement schedule:
-Version 2023.3: support up to June 2025
-Versions 2024.x: support until mid- 2026
-Official End (EOL): December 2026
After this date, there will be no more security updates, patches, or technical support. In other words, continue using Cherwellcan generate operational and compliance risks for any organization.
Why migrate to ServiceNow?
The market has shown a strong trend of migration towards ServiceNow, that presents several advantages for the organization.
This happens because the platform:
- It is a global leader in ITSM and service automation;
- Offers greater scalability and native features Generative AI;
- Integrates different areas of the business (IT, HR, customer service, and more);
- He has solid ecosystem of partners and consultancies specialized in migration.
In practice, moving to ServiceNow is not just a replacement, but a chance to modernize processes, increase efficiency and reduce costs in the long term
How to migrate from Cherwell to ServiceNow?
To ensure a risk-free transition, the ideal is to follow some strategic steps:
- Map current processes: understand flows, integrations and customizations used in Cherwell.
- Define future goals: in addition to replacing, take advantage of the opportunity to optimize and automate processes.
- Choosing the migration methodology: gradual or direct, depending on the level of complexity.
- Count on specialized partners: experienced consultancies in ServiceNow speed up delivery and reduce errors.
- Train teams: ensure that users and administrators master the new features
- Count on the support of a consultancy, such as 4MATT, which assists in the ServiceNow implementation and development process.
Now is the time to act
With Cherwell's end, the 2026 deadline may seem long, but companies that leave it until the last minute will struggle with deadlines, costs, and availability of specialists.
Migrate to ServiceNow is today's safest and smartest option for ensuring continuity, innovation, and competitiveness.
Want to know how to migrate to ServiceNow safely and quickly?
Contact 4MATT and discover how to transform this transition into a strategic opportunity for your company.
