In the fast-paced digital world, companies are looking for qualified professionals to operate digital tools and services with excellence. In this sense, ServiceNow University, an official learning hub for ServiceNow, organized to offer trails, courses and certifications that raise the level of knowledge in digital service platforms.
What is ServiceNow University?
ServiceNow University is the name given to the learning and certification ecosystem maintained by ServiceNow, aimed at training professionals capable of operating, configuring, and customizing ServiceNow platform solutions. As such, it is an initiative that brings together technical courses, career paths, and globally recognized certifications.
The goal is to make ServiceNow learning more accessible and structured for a variety of profiles, from beginners to experts. Furthermore, it aims to develop training driven by the advancement of artificial intelligence.
The Learning platform (ServiceNow LXP)
The Learning Experience Platform (LXP) is the foundation of ServiceNow University, through which users access content, learning paths, and certifications.
Some key points of the LXP:
– Unified interface for learning modules, videos, quizzes and hands-on practices
– Personalized recommendations based on profile, progress and goals
– Integrations with ServiceNow instances for hands-on labs
– Progress monitoring and engagement metrics
O ServiceNow's official learning site details that LXP offers updated courses, divided into tracks by role. For example, you can find highlights for administrator, developer, implementer, and other thematic modules.
Course and certification structure
ServiceNow University organizes its courses and certifications into progressive levels:
- Fundamentals / Introduction: courses that introduce the platform and its basic concepts
- Intermediate / Specialization: deepening in specific modules (ITSM, ITOM, ITBM, CSM etc.)
- Advanced / Expert: for architects, senior consultants and technical leaders
- Official certifications: formal recognition of platform dominance
These tracks allow you to start from scratch and progress to a recognized ServiceNow expert level.
Why ServiceNow Invests in Its Own Training Network
Investing in our own capabilities brings a series of strategic advantages to ServiceNow:
Standardization of knowledge: ensures that professionals use good practices
Avoids dependence on external suppliers and maintains control over the quality of training
Customer and partner loyalty: those who learn from the source tend to stay loyal to the platform
Rapid response to AI and automation innovations: as the platform evolves, educational content can also follow suit
With the advent of AI and increasing automation in service platforms, the demand for specific skills has exploded. As a result, more companies are seeking structured and efficient training.
Benefits for professionals and companies
Many companies already operate with ServiceNow, featuring many competitive advantages. Specialized training offers team empowerment, a market differentiation, corporate education services, and technological alignment. Learn about the key benefits of ServiceNow University for professionals and organizations.
ServiceNow certified professionals tend to have a competitive advantage in the IT and digital transformation market. After all, ServiceNow is already part of 85% of the companies in the Fortune 500 list. For organizations, investing in training reduces risks, increases the quality of deliveries, and strengthens customer trust.
The demand for skills driven by AI
As AI, automation, and machine learning gain traction in enterprise platforms, the need for people with hybrid skills, technical expertise, and strategic vision increases. Therefore, ServiceNow is embracing its university as a response to this growing demand, specifically to prepare professionals who can work in this new context. Additionally, ServiceNow has innovated with new versions of its platform powered by AI, such as ServiceNow Zurich.
Training for the future
ServiceNow University, powered by the LXP platform, represents a new level of corporate enablement and the evolution of the intelligent digital services ecosystem. By connecting learning, innovation, and technology, this initiative enables professionals and companies, like 4MATT, to expand their technical maturity, deliver projects with excellence, and stay ahead in a market increasingly shaped by Artificial Intelligence and automation.
At 4MATT, we closely monitor these transformations and continually invest in knowledge and innovation to offer the best solutions in ServiceNow, AI, and digital transformation. We are committed to preparing our customers and partners for the future by combining training, strategy, and real results.
Want to learn more about the latest trends in technology and digital training? Follow 4MATT blog and stay up to date with the latest news in the sector.
And, if you want to evolve with the support of those who understand the subject, talk to our experts in ServiceNow and digital services. We're ready to help your company reach the next level of efficiency and innovation.
