How ServiceNow Works: Architecture and Core Modules
Learn how ServiceNow combines architecture, data, workflows, CMDB, CSDM, integrations, and AI on a single enterprise platform.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
4MATT launches Prática Academy at AI Summit São Paulo 2026 with a packed booth and live AI demonstration.
4MATT launched the Practice Academy at the ServiceNow AI Summit São Paulo 2026, with a live AI demonstration based on its knowledge base.
The ITAM & CMDB +AI 2026 Forum brought together Bradesco, Globo, Vale, and ServiceNow to discuss agency AI governance.
On August 11, 2026, in São Paulo, Bradesco, ServiceNow, Globo, Vale, and Symbios discussed ITAM, CMDB, and agency AI governance in 7 presentations.
ServiceNow Release Brazil: Dates and Expected Features
ServiceNow Release Brazil is coming in Q4/2026, concluding the city rollout. See expected dates and key new features.
ServiceNow AI Summit São Paulo 2026: AI highlights and 4MATT's participation
Check out the main highlights of the ServiceNow AI Summit São Paulo 2026, featuring AI Control Tower, enterprise AI, governance, and participation from 4MATT.
Software Market in Brazil in 2025 and 2026: growth, AI and trends
Brazil ranks 11th in the global software ranking, with US$$ 30.8 billion in 2024 and absolute leadership in Latin America. Data from ABES and IDC.
Post-mortem incident reporting: what it is, how to do it, and best practices.
Post-mortem incident reporting: what it is, how to conduct it without assigning blame, steps, indicators, and the role of ServiceNow and CMDB in governance.
IT asset optimization in 2026: 10 practices to reduce costs and risks.
IT Asset Optimization in 2026: 10 best practices in ITAM, CMDB, licensing, cloud, and governed AI to reduce operational costs and risks.
Critical vulnerability in ServiceNow AI Platform (CVE-2026-6875): what happened and how to respond.
CVE-2026-6875: RCE pre-authentication (CVSS 9.5) on ServiceNow AI Platform under active exploit. What happened and how to respond now.
4MATT and UFJF establish partnership in the elective course Strategic Technology Management.
4MATT was invited by FACC/UFJF to co-lead the elective course Strategic Technology Management, combining ServiceNow and asset management in the training of managers.
Microsoft 365 price adjustment in 2026: software licensing and cost governance.
Microsoft 365 price adjustments in 2026 could reach 20–25% upon renewal. See the official tables and the software cost governance lens.
NowAssist: Third-party AI providers will become the standard in ServiceNow starting in July 2026.
Now Assist adopts Azure OpenAI, AWS Claude, and Google Gemini as the standard starting in July 2026. See what changes and how to prepare.