4Matt Technology

(BAI) Build, Acquire and Implement

COBIT 2019: Configuration Management (BAI10) 

Managed Configuration Define and maintain descriptions and relationships between key resources and capabilities required to provide I&T-enabled services. Include collects configuration information, establishing baselines, verifying and auditing configuration information, and updating the configuration repository. Objective Provide sufficient information about service assets to enable the service to be managed effectively. Assess the impact of changes and handle service incidents. Management Practices BAI10.01 Establish and maintain a configuration model. Establish and maintain a logical model of the services, assets, infrastructure, and registry of configuration items (CIs), including the relationships between them. Include the CIs deemed necessary to manage services effectively and provide a single, reliable description of the assets in a service. BAI10.02 Establish and maintain a configuration repository and baseline. Establish and maintain a configuration management repository and create controlled configuration baselines. BAI10.03 Maintain and control configuration items. Maintain an updated repository of configuration items (CIs) by populating all configuration changes. BAI10.04 Produce status and configuration reports. Define and produce configuration reports on status changes of configuration items. BAI10.05 Check and review the integrity of the configuration repository. Periodically review the configuration repository and ensure it is complete and correct for the desired target. Skills CFMG Configuration Management The planning, management, control and governance of organizational, project and service assets and artifacts. The identification, classification and specification of configuration items (CIs) and their interrelationships. Identify the configuration and version of source code, software, systems, documents, and service-dependent CIs at different times. Systematically control configuration changes and maintain configuration integrity and traceability throughout the project, system and/or service lifecycle. Identify and document the functional and physical characteristics of ICs, track changes to these characteristics, record and report change processing and implementation status. Verification and auditing of CIs for data quality and compliance with specified internal and external requirements. Translated by 4Matt Technology from the original Process Symphony: Configuration Management – BAI10 (COBIT2019) Tags: ServiceNow, Snow Software, Software Asset Management, Software Asset Management, SAM, FINOps, ITAM, ITSM, Flexera, Cloud Management governance framework, factors design, contact us, governance structures, it governance, online course, design guide, governance objective, cobit certification 2019, corporate governance, it business, leave a comment, cobit exam, it management, information governance, free materials, isaca launched, cobit framework, benefits of cobit, decision making, developed by isaca, certificate programs, designed to evolve, best practices, capacity levels, microsoft power, information management, control objectives, social networks, foundation bridge, brazilian companies, it professionals, governance components, organizational structures, certification exams, business processes, performance management, governance certification, implementing nist using cobit, it market, power bi, managed it, design and implementation, governance framework, implementation guides, design factors, cobit implementation, best practices, implementation guide, effective governance, digital transformation, project management, governance strategy, cybersecurity, business objectives, cobit 2019 certification , goal cascade, information technology

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COBIT 2019: Asset Management (BAI09)

Managed Assets Manage I&T assets throughout their lifecycle to ensure their use provides value at an optimal cost, remains operational (fit for purpose), and is accounted for and physically protected. Ensure that assets that are critical to supporting service capacity are reliable and available. Manage software licenses to ensure the optimal number is acquired, retained, and deployed relative to required business usage and that installed software complies with license agreements. Objective Account for all I&T assets and optimize the value provided by their use. Management practices BAI09.01 Identify and record current assets. Maintain an up-to-date and accurate record of all I&T assets that are necessary to provide services and that are owned or controlled by the organization with the expectation of future benefits (including resources with economic value such as hardware or software). Ensure alignment with configuration management and financial management. BAI09.02 Manage critical assets. Identify assets that are critical in providing service capability. Maximize your reliability and availability to meet business needs. BAI09.03 Manage the asset lifecycle. Manage assets from acquisition to disposal. Ensure that assets are used as effectively and efficiently as possible and are accounted for and physically protected until they are properly retired. BAI09.04 Optimize asset value. Regularly review the overall asset base to identify ways to optimize value according to business needs. BAI09.05 Manage licenses. Manage software licenses to maintain the optimal number of licenses and meet business requirements. Ensure that the number of licenses you own is sufficient to cover the installed software in use. Skills ASMG Asset Management The lifecycle management of all managed assets (hardware, software, intellectual property, licenses, warranties, etc.), including security, inventory, compliance, use and disposal, aiming to protect the corporate asset portfolio, optimize total cost of ownership and sustainability by minimizing operating costs, improving investment decisions and capitalizing on potential opportunities. Knowledge and use of international standards for asset management and close integration with security, change and configuration management are examples of improved asset management development. Installation/decommissioning of HSIN systems The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and associated software, following plans and instructions and in accordance with agreed standards. Testing hardware and software components, troubleshooting and recording results. The report details installed hardware and software so that configuration management records can be updated. Translated by 4Matt Technology from the original Process Symphony: Assets Management – ​​BAI09 (COBIT2019) Tags: ServiceNow, Snow Software, Software Asset Management, Software Asset Management, SAM, FINOps, ITAM, ITSM, Flexera, Cloud Management governance framework, factors design, contact us, governance structures, it governance, online course, design guide, governance objective, cobit certification, corporate governance, it business, leave a comment, cobit exam 2019, it management, information governance, free materials, isaca launched, cobit framework, benefits of cobit 2019, decision making, developed by isaca, certificate programs, designed to evolve, best practices, capacity levels, microsoft power, information management, control objectives, social networks , foundation bridge, Brazilian companies, it professionals, governance components, organizational structures, certification exams, business processes, performance management, governance certification, implementing nist using cobit, it market, power bi, managed IT, design and implementation, governance framework, implementation guides, design factors, cobit implementation, best practices, implementation guide, effective governance, digital transformation, project management, governance strategy, cybersecurity, business objectives, cobit certification 2019, cascade of goals, information technology

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COBIT 2019: Build, Acquire and Implement (BAI)

Parent Process Reference Framework (PRF): COBIT 01 Managed Programs 02 Managed Requirements Definition 03 Managed Solutions Identification and Construction 04 Managed Availability and Capacity 05 Managed Organizational Change 06 Managed IT Changes 07 Managed Change Acceptance and Transition 08 Knowledge Managed 09 Managed Assets 10 Managed Configuration 11 Managed Projects BAI01: Managed Programs Manage all investment portfolio programs in alignment with business strategy and in a coordinated manner, based on a standard program management approach. Initiate, plan, control, execute programs, and monitor expected program value. Realize desired business value and reduce the risk of unexpected delays, costs and value erosion. To do this, improve communications and engagement with business owners and end users, ensure the value and quality of program deliveries, track projects within programs and maximize the contribution to the investment portfolio. BAI02: Managed Requirements Definition Identify solutions and analyze requirements prior to acquisition or creation to ensure they are aligned with the company's strategic requirements covering business processes, applications, information/data, infrastructure and services. Coordinate review of viable options with affected stakeholders, including relative costs and benefits, risk analysis, approval of requirements, and proposed solutions. Create ideal solutions that meet the company's needs, minimizing risks. BAI03: Identification and Construction of Managed Solutions Establish and maintain identified products and services (technology, business processes and workflows) in consensus with corporate requirements covering design, development, purchasing/sourcing and partnerships with suppliers. Manage configuration, test preparation, testing, requirements management, and maintenance of business processes, applications, information/data, infrastructure, and services. Ensure agile and scalable delivery of digital products and services. Establish timely and cost-effective solutions (technology, business processes and workflows) capable of supporting corporate strategic and operational objectives. BAI04: Managed Availability and Capacity Balance current and future availability, performance and capacity needs with cost-effective service delivery. Include assessment of current capabilities, forecasting future needs based on business requirements, analyzing business impacts, and assessing risks to plan and implement actions to meet identified requirements. Maintain service availability, efficient resource management and optimization of system performance by predicting future performance and capacity requirements. BAI05: Managed Organizational Change Maximize the likelihood of successfully implementing enterprise-wide sustainable organizational change quickly and with reduced risk. Cover the complete change lifecycle and all affected stakeholders across business and IT. Prepare and engage stakeholders for business change and reduce the risk of failure. BAI06: Managed IT Changes Manage all changes in a controlled manner, including standard changes and emergency maintenance related to business processes, applications and infrastructure. This includes change standards and procedures, impact assessment, prioritization and authorization, emergency changes, tracking, reporting, closure and documentation. Enable fast and reliable delivery of changes to the business. Mitigate the risk of negatively impacting the stability or integrity of the changed environment. BAI07: Acceptance and Transition of Managed Changes Accept and formally operationalize new solutions, including implementation planning, systems and data conversion, acceptance testing, communication, launch preparation, promotion to production of new or changed business processes and services IT, early production support and post implementation review. Implement solutions safely and in line with agreed expectations and results. BAI08: Managed Knowledge Maintain the availability of relevant, current, validated and reliable knowledge and management information to support all process activities and facilitate decision-making related to corporate IT governance and management. Plan for identifying, collecting, organizing, maintaining, using and retiring knowledge. Provide the knowledge and information necessary to support the entire team in the governance and management of enterprise I&T and enable informed decision-making. BAI09: Managed Assets Manage IT assets throughout their lifecycle to ensure their use delivers value at an optimal cost, so they remain operational (fit for purpose) and are accounted for and physically protected. Ensure that assets that are critical to supporting service capacity are reliable and available. Manage software licenses to ensure the optimal number is acquired, retained, and deployed relative to required business usage, and installed software complies with license agreements. Account for all IT assets and optimize the value provided by their use. BAI10: Managed Configuration Define and maintain descriptions and relationships between key resources required to provide I&T-enabled services. Include collecting configuration information, establishing baselines, verifying and auditing configuration information, and updating the configuration repository. Provide sufficient information about the service's assets to enable the service to be managed effectively. Assess the impact of changes and handle service incidents. BAI11: Managed Projects Manage all projects initiated within the company in alignment with the business strategy and in a coordinated manner based on the standard project management approach. Initiate, plan, control and execute projects and close with a post-implementation review. Accomplish defined project outcomes and reduce the risk of unexpected delays, costs, and value erosion by improving communications and engagement for businesses and end users. Ensure the value and quality of project products and maximize their contribution to defined programs and investment portfolio. Translated by 4Matt Technology from the original Process Symphony: Build, Acquire and Implement (COBIT 2019) Tags: ServiceNow, Snow Software, Software Asset Management, Software Asset Management, SAM, FINOps, ITAM, ITSM, Flexera, Cloud Management governance framework , design factors, contact us, COBIT 2019 governance structures, it governance, online course, design guide, COBIT 2019 governance objective, cobit 2019 certification, corporate governance,

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