ServiceNow San DiegoThe launch of ServiceNow's new San Diego release showcases the company's investment in helping customers reduce software, hardware and cloud costs. Another clear point in the new release is the mitigation of risks throughout the asset's life cycle and would improve efficiency with workflows.
THE business unit (ITAM) by ServiceNow continues to innovate to help customers realize results quickly with full lifecycle visibility into their entire asset property — including hardware, virtual assets, software and cloud resources. Features in the new Release San Diego help solve challenges that arise when asset management is done separately from other areas of IT and the business, and when asset data is spread across the organization or across tools. The ServiceNow Platform enables customers to manage their entire IT estate from a single point, with automated workflows that drive action through the asset lifecycle.
Release San Diego includes several innovations, such as:
- HAM and SAM, Better Together: Leverage HAM and SAM workflows for a seamless offboarding process;
- Software Asset Management: With capabilities to automate more SAM tasks, including the software ordering process leveraging Virtual Agent assistance;
- Hardware Asset Management: With a modern look and feel and unified navigation to help take the guesswork out of HAM activities;
- Cloud Insights: Manage Costs (FINops) of your hybrid cloud environments across IaaS and PaaS.
SAM Software Asset Management
The ServiceNow Release San Diego version of Software Asset Management includes:
- Content Library Portal;
- Azure BYOL: savings report;
- SAM automation and optimization:
- Calculated software life cycles;
- Customized PPN`(Part Number) workflow;
- Advanced CAL support;
- SAM Virtualization Adapter;
- Subscription conditions.
- Saas license management:
- Direct supplier integration: Crowdstrike.
- Better integrations together:
- Virtual Agent for Software Requests.
- Publisher Pack Updates:
Content Library Portal – Content Library Portal
The Content Library Portal allows customers to quickly search for technology assets in the ITAM Content library, based on coverage of their most critical vendors and products. The Content Library Portal provides easy access to software information such as software lifecycle dates, versions, Part Numbers (PPNs), discovery maps, downgrades, license metrics, package components or model IDs — data critical for various workflows such as new technology onboarding, vulnerability assessments, and many others.
Savings reports for Azure BYOL
Use the Azure BYOL report to gain visibility into cost savings for Microsoft SQL Server and Microsoft Windows Server deployments on Microsoft Azure when using Azure Hybrid Benefit. View potential costs, actual costs, potential cost savings, and actual cost savings to determine how much you will be saving using Azure Hybrid Benefit. This report is only available to customers who have Cloud Insights.
SAM automation and optimization
Software lifecycle tracking
Create lifecycles to obtain End of Life (EOL) and End of Support, Product and Manufacturers (EOS) estimates in the absence of vendor-provided lifecycles. You can create EOL and EOS lifecycles based on industry averages, measured in months, from General Availability (GA) dates. You can also override global industry averages by specifying custom values for a product or publisher.
Workflow with Custom Part Numbers (PPN)
Automate the replacement of custom Part Numbers with Content Service suggestions.
Propagate changes to software entitlements and templates by replacing your custom PPNs and Custom Discovery Maps (DMAPs) with Software Asset Management Content Service PPNs and DMAPs. PPN suggestions are only available if a matching match is found for your custom PPN in the Content Service. You can preview the suggestions to assess their impact and then accept or reject the suggestions. If you accept the suggestions, all changes to software entitlements and models, such as downgrade entitlements and lifecycles, are automatically propagated.
Advanced Oracle CAL support
Simplify Oracle Client Access License (CAL) management by automatically generating client access records for users and devices accessing Oracle Database Server. Assign CALs to users and devices based on the CAL type of client access records. Use the CAL type to indicate whether each client access record is associated with User CALs only, Device CALs only, or User and Device CALs.
Based on the CAL type selected, you can specify the users or devices to which you want to assign associated CALs so that they are accurately accounted for during reconciliation. Use this information for a more accurate view of your CAL license position so you can better optimize your CAL licensing costs.
Virtualization Adapter – SAM Virtualization Adapter
Get optimal license compliance right by reconciling software installations across multiple virtualization technologies including Red Hat and Hyper-V. Use Software Asset Management to reconcile Microsoft SQL and Windows Server software installations on Red Hat and Hyper-V virtualization technologies and apply licensing rules from different publishers for accurate license compliance.
Subscription and subscription conditions
Get more granular control over the signatures that are included in the reconciliation by defining signature conditions in your signature-based software models. Use these conditions to specify the groups of subscriptions you want to match so that you can determine license compliance for a specific subset of your subscription-based software. You can set subscription conditions on software templates that contain only subscriptions or on-premises subscriptions and installations.
SaaS license management
With deeper insights and vendor-specific metrics, customers can make strategic decisions to reclaim and reallocate unused or underutilized licenses and better prepare for future SaaS purchases and renewals.
New and updated SaaS plugins and integrations will be available from the ServiceNow Store to support the faster pace of integration delivery and improved support for partner build integrations. Check out our growing list of Saa integrationsThey are available out of the box with ServiceNow Software Asset Management.
Direct supplier integration Crowdstrike
Integration with Crowdstrike helps customers gain meaningful usage data to keep Crowdstrike compliant with the view of hosts with active agents and sensors. Generate remediation options to buy new rights or remove unlicensed installations.
SAM and HAM integrations, better together
Virtual Agent for Software Requests
Software requests happen for many reasons – employees changing roles, the company going through a hiring spree, or we are adapting to employees transitioning between offices and remote work locations. The Virtual Agent for Software Requests helps simplify and automate the software request process with a superior end-to-end experience for both the end user making the request and those responsible for resolving the request. request. Leverage ServiceNow Virtual Agent to help accelerate service delivery times by automating software allocations and installations through a conversational interface that guides users through every step of the request.
Publisher Pack Updates
The SAM Content Library contains software metadata for thousands of software publishers. For complex licensing, packages are included for publishers such as SAP, Microsoft, Oracle, IBM, VMware, Citrix and Adobe. These packages include publisher-specific calculations to primarily help with complex server licensing, such as Oracle database options that may go unused, providing tremendous opportunity for optimization to reduce license costs.
ServiceNow San Diego Release Publisher Pack Updates:
- Import Microsoft License Statements (MLS) to automatically create entitlements;
- Discover server editions and reconcile components with the required SQL Server;
- Optimize license compliance for software resources deployed in a cluster by partially licensing the Microsoft SQL Server and Windows Server resource with Per Core and Per Core (with CAL) license metrics.
- Licensing users and devices in client access registries based on CAL (Client Access License) type;
- Optimize oracle licensing costs for database licenses on multi-tenant architectures;
- Get improved support for Oracle Max rules.
Hardware Asset Management (HAM)
The San Diego launch of Hardware Asset Management includes Hardware Asset Manager Workspace
Hardware Asset Manager (HAM) workspace
Boost HAM productivity with a purpose-built workspace that provides a single, centralized view of hardware asset ownership. Discover “important actions” in a single dashboard with an intuitive User Interface for critical hardware asset tasks. The Hardware Asset Workspace includes the following views:
- Hardware asset overview;
- Property (patrimony);
- Machine profile management.
SAM + HAM: IT Asset Offboarding
Efficiently coordinate your employee's offboarding process with a workflow that allows you to request, evaluate, and remove software or hardware assets. The IT asset offboarding process helps ensure that all devices and software licenses assigned to your employee are returned. In addition, all software installations on devices are removed and access to all SaaS products is revoked.
Insights for Cloud Spend – Cloud Insights
Cloud Insights San Diego release includes Reservation Plans
Cloud service providers offer discount prices for certain features at a certain usage level for a fixed period. Providers use various names for this offer: “reservation plans”, “Reserved Instances”, “committed usage plans” or “Savings Plans“. Cloud Insights integrates with provider recommendations for resources that would cost less under these plans.
O Cloud Insights generates reports that allow you to strategically implement backup plans for new capacities and for better utilization of existing plans.
The Best News at ServiceNow San Diego
The new San Diego release brings a host of new features and enhancements. And that's why we asked our ServiceNow experts to list their favorite San Diego resources by product.
App Engine Studio
Form builder, PAD integration and application templates
The App Engine Studio gives ServiceNow – a development tool for creators of all skill levels – just got a major update. It is now integrated with Process Automation Designer, plus it has a new Form Builder and the new ability to create application templates.
Developers who want to create a custom app now have a completely new user experience. The easy-to-use drag-and-drop form builder allows users to create forms in a matter of minutes. Using templates in App Engine Studio, new custom apps can be created easier and faster than ever before.
Human Resource Services Delivery (HRSD)
Ad hoc tasks for lifecycle events
Lifecycle events are collections of activities – for example, tasks, cases, and notifications – that improve the employee experience. With ServiceNow San Diego, HR agents can add a case or task to an open activity defined in an automated case lifecycle event, such as an onboarding process. When an ad hoc case or task is created, the subject can see it in their Employee Center or on their mobile app.
ServiceNow San Diego gives you the flexibility to manually create tasks on ongoing lifecycle events without changing your original structure. This provides a better experience for employees and also for agents. If a new hire, for example, wants to change their personal information already provided during onboarding, an agent can facilitate this by simply creating a new HR case.
IT SERVICES MANAGEMENT (ITSM)
digital portfolio management
San Diego brings some great new updates ITSM. Most prominent among these is the new Digital Portfolio Management application, which gives you the ability to view the entire lifecycle of your services and applications in one unified place. Digital Portfolio Management is a replacement for the Service Owner's Workspace application.
The digital portfolio management application provides a central point from which you can manage your technology services and portfolios. The app uses the Template of Common Service Data (CSDM) from ServiceNow to connect services, applications, item settings, and the humans who do the work. This allows you to keep a finger on the pulse of the overall condition of the solutions you own or use.
CSM (Customer Service Management)
The configurable CSM workspace, combined with the new Next Experience, is making agents' lives easier than ever.
Through unified navigation, agents can now effortlessly switch between workspaces and the traditional UI. Using list customization, agents are even able to adjust workspace list views – including column width – without having to create their own lists. Last but not least, the theme allows agents to switch to a preferred theme, including the new slick-looking dark mode.
These enhancements may seem minor, but they address some of the major usability pain points that workspace adopters face. These issues have now been resolved without requiring virtually any effort from the platform administrator.
IT Operations Management (ITOM)
Population of Dynamic Services
With ServiceNow San Diego's new Dynamic Services population, relationship-based application services can be generated and populated in a snap. We expect this method to become very popular with application owners and CMDB managers.
The traditional method of creating and populating service maps in ServiceNow is quite complicated and difficult to configure. Therefore, there has recently been an increase in interest in alternative methods. Tag-based service mapping, for example, is becoming more and more popular, although this only works for CIs that are tagged.
With the Dynamic Service population method, even CIs that are not tagged can become part of an application service. With this, the same functionality as mapping services based on tags is achieved without the need for any tags. Even people with limited technical knowledge will be able to create application services, speeding up the CSDM process.
Onboarding tools and apps via Service Request
San Diego brings to DevOps teams a new way of onboarding applications and tools through a service request on the Services Portal.
DevOps teams can easily make a request to ship their apps or tools using ServiceNow's OOTB DevOps catalog items. This is also one step away from setting up automated changes.
This additional OOTB onboarding process allows:
- Track the progress of each onboarding request.
- Reduce the number of manual and repetitive onboarding tasks.
Workplace Service Delivery (WSD)
Loval maps and wayfinding on mobile
San Diego brings a nice enhancement to Workplace Service Delivery (WSD): the features of WSDs within the Now Platform are now natively available for mobile devices, including support for floor map functionality.
Employees can now directly make and manage a booking from their mobile device. Space availability can be checked using floor maps. If you're having trouble finding your placeholder, the wayfinding feature in the mobile app can help by giving you live directions on the map.
Field Service Management (FSM)
Booking and scheduling enhancements
The release of ServiceNow San Diego brings a bunch of updates and improvements to Field Service Management (FSM). Chief among them is that dispatchers can now set up a scheduling plan without field service agents being automatically notified of it.
Easy booking, combined with improvements to the appointment scheduling app, ensures that double bookings do not occur. This makes planning much more efficient for dispatchers; scheduling tasks and making an optimized scheduling plan is now simpler than ever. Agents will only be notified when their assignments have been confirmed by the dispatcher.
IT Business Management (ITBM)
ITBM becomes Strategic Portfolio Management
With a new name and new User Interface, ServiceNow makes a clear statement about the ambitions it has with its ITBM solution: Enabling organizations to manage their entire change portfolio in alignment with the organization's strategy in the complex and volatile environment current beyond IT boundaries.
At ServiceNow San Diego we see a new UI for the project workspace; an improved alignment planner workspace (Roadmap); a goal framework; extended use of benefit plans; and tighter integration with other platform features (eg Digital Portfolio Management). These characteristics allow organizations to further strengthen the link between their strategic objectives, tactical implications and operational execution. This will increase the ability to focus on the right initiatives while executing according to the latest (agile) delivery methodologies.
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