[São Paulo, 08/12/2024] – 4MATT is proud to announce its membership in Iconica.co, an alliance of boutique ServiceNow partners dedicated to delivering complex and niche implementations. This strategic move is in line with our commitment to delivering exceptional service and value to our customers. “We can simply explain
The Common Service Data Model (CSDM) in ServiceNow is a standardized framework that helps organizations structure and manage their configuration items (CIs), CMDB (Configuration Management Database), and services within the ServiceNow platform. It provides a consistent way to define and relate different aspects of IT services
In recent years, Artificial Intelligence (AI) has played an increasingly important role in several areas, driving innovation and automation. Among the different types of AI, generative AI stands out, a category that has been gaining prominence due to its ability to create new content in a
ServiceNow Knowledge 2024 was a truly inspiring event! The show began with Bill McDermott, highlighting ServiceNow's advances and strategic position, to listeners from 100 different countries, representing more than 8,000 companies. Then Pat Casey brought the platform's technical innovations, all loaded with
ServiceNow® Software Asset Management (SAM) provides an easy-to-use platform for SAM teams to improve risk management, optimize spend, and automate software lifecycle processes. This solution enables precise control over software and cloud investments, providing
The ServiceNow Vancouver launch is planned for September 2023, bringing with it many exciting new features and capabilities. And in this post, we'll give you a bird's eye view of Vancouver's best new features! Key Improvements AI Search: The user search experience has been simplified by enabling results counts from
The ServiceNow Utah launch brought new features and expanded AI capabilities. And in this post, we'll give you a bird's eye view of Utah's best new resources! Key Enhancements AI Search, now built into ServiceNow's Next Experience, uses AI and natural language processing to help users
The ServiceNow Software Asset Management module (or just SAM Pro) systematically tracks, evaluates, and manages software licenses, compliance, and optimization. It has gained great attention and investment from ServiceNow in recent years and has been improved and updated in the Tokyo version. In this article we bring highlights of the ITAM module to
ServiceNow San DiegoThe launch of ServiceNow's new San Diego release showcases the company's investment in helping customers reduce software, hardware and cloud costs. Another clear point in the new release is the mitigation of risks throughout the entire life cycle of the asset and would improve
ServiceNow launched the Roma release with a strong focus on the SAM module. After our review, we understand that this new release came to transform the operation and create better customer experiences with Software Asset Management. In this article we will talk about how ServiceNow worked on the Software Asset Management module
