In a scenario where the complexity of IT environments grows exponentially, ensuring efficient asset and service management is a critical challenge for organizations. In this context, ServiceNow's ITOM (IT Operations Management), together with Service Mapping, stands out as a robust solution to optimize
As the end of the year approaches, many companies are looking for quick and effective ways to streamline their operations. In the context of IT asset management (ITAM), this means ensuring that all assets are being utilized efficiently, with costs controlled, and compliance assured. The ServiceNow platform delivers
ServiceNow Xanadu has arrived with enhancements that solidify the platform as a reference in automation, asset management, and operational experience. This version incorporates technical advances that optimize processes and strengthen organizational governance. Below, we highlight the main points: 1. Artificial Intelligence for Advanced Automation The new AI architecture
Software as a Service (SaaS) management is a growing challenge for companies looking to control their operational costs and improve the efficiency of their IT environment. Rapid adoption of SaaS solutions, often without proper monitoring, can result in unnecessary expenses, duplicate subscriptions and use of
Establish and utilize mature, standardized, and automated processes for centralized software asset tracking and systems management. Utilize standard catalog and onboarding processes for new catalog items in the purchasing process. Deliver software to end users through automated, on-demand mechanisms
Walkthrough Phase: Cost Savings/Risk Mitigation Make the most of your SAM Program. In this phase, you will begin to establish processes, policies, resources, and tools to execute your Software Asset Management program roadmap. You may want to automate the manual processes and procedures that were established during the
Step 1: Get Started. The Path to Getting the Most Out of Your SAM Program in ServiceNow. Implementing a SAM program in ServiceNow provides organizations with a systematic method for monitoring, managing, and optimizing their software assets. To get the most out of your SAM program, it is crucial to adopt a
ServiceNow Summit 2024: Trends and Innovations in IT with Marcelo Theóphilo On August 28, ServiceNow Summit 2024 took place in São Paulo, one of the main events of its kind in the world. The meeting was a milestone, bringing together more than 2,000 participants and highlighting the main trends and innovations
[São Paulo, 08/12/2024] – 4MATT is proud to announce its membership in Iconica.co, an alliance of boutique ServiceNow partners dedicated to delivering complex and niche implementations. This strategic move is in line with our commitment to delivering exceptional service and value to our customers. “We can simply explain
The Common Service Data Model (CSDM) in ServiceNow is a standardized framework that helps organizations structure and manage their configuration items (CIs), CMDB (Configuration Management Database), and services within the ServiceNow platform. It provides a consistent way to define and relate different aspects of IT services
