ServiceNow Xanadu has arrived with enhancements that solidify the platform as a benchmark in automation, asset management, and operational experience. This release incorporates technical advances that streamline processes and strengthen organizational governance. Here are some of the key points:
1. Artificial Intelligence for Advanced Automation
Xanadu’s new AI architecture delivers more sophisticated predictive models that are integrated directly into workflows. With continuous learning algorithms, automated decisions are now more contextual and accurate, reducing incidents, time to resolution, and operational costs. This update provides scalability for complex environments and improves the efficiency of IT processes.
2. Enhanced SaaS Software Management
The Software Asset Management (SAM) module has been redesigned to support the growth of SaaS usage in enterprises. New capabilities include granular application discovery, contract optimization based on real-time usage metrics, and advanced compliance controls. These enhancements enable more granular license governance that aligns with organizational needs.
3. Customizable Interface and Targeted UX
The updated interface focuses on customizing dashboards and reports, adapting to the needs of each user profile. This approach improves the visualization of critical data, such as SLAs, KPIs and compliance, promoting strategic analysis based on consolidated and easily accessible information.
ServiceNow Xanadu is not just an update; it is a platform that redefines the approach to integrated operations and asset management. With these features, organizations can reach a new level of operational maturity, simplifying processes and enhancing results.
ServiceNow Xanadu: Other Updates
ServiceNow ITAM: For software asset management, enhanced capabilities track and manage the cost, utilization, and compliance of software assets, ensuring optimal resource utilization. New automation capabilities in ServiceNow HAM simplify hardware asset management from acquisition to retirement.
HR Service Delivery for Healthcare: This app streamlines the physician onboarding process. Hospitals and clinics can improve their HR processes with secure data management, automated onboarding, and customizable workflows.
Journey Designer: Provides a holistic view of ongoing organizational tasks and journeys, detailed reporting on employee journey metrics, and a guide to parental leave.
Skill Intelligence: The latest updates to Skills Intelligence include a node map for understanding job families, role clusters, and related skills, personalized recommendations for career development and planning, and an interactive playbook within the Skills Intelligence Workspace. This tool is incredibly valuable for HR teams looking to build a highly skilled and flexible workforce.
Collaborative Work Management: Enhanced tools for planning, visualizing, and collaborating on tasks with team members across your organization.
Goals Framework: This framework enables companies to create and manage goals, set targets and measure progress, aligning with organizational objectives.
Portfolio Planning: Advanced capabilities to visualize the alignment of work with organizational goals, making strategic planning more efficient.
Project Workspace: An updated user interface for project managers to intuitively plan and manage projects.
Resource Management Workspace: A dedicated space for resource managers to manage assignments efficiently.
Proactive Case Management: Advanced capabilities to detect and address customer issues before they become more significant problems, ensuring customer service teams resolve potential issues quickly, resulting in greater customer satisfaction.
Omnichannel Experience: Improves the omnichannel experience by ensuring customers can seamlessly interact with service teams across multiple platforms.
Now Assist for FSM: AI automatically creates knowledge articles from work order task information and can summarize side discussions, ensuring critical information is captured.
THE 4MATT Technology is an expert in ServiceNow implementations and can help your company maximize the benefits of this update. Get in touch and start the digital transformation of your business with efficiency and precision.
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