Microsoft Licensing: Manage your licenses efficiently.
Understand Microsoft's licensing models — Volume, CSP, EA, and subscription — and how to manage licenses with compliance, efficiency, and reduced risk.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
What is ITAM? A complete guide to IT asset management.
IT asset management (ITAM) tracks, controls, and optimizes hardware, software, and contracts throughout their lifecycle. See how ServiceNow integrates HAM, SAM, and CMDB.
ServiceNow University: Building a career in digital
ServiceNow University is the official ServiceNow learning hub: tracks, courses, and certifications by role, from entry-level to expert.
ITIL Foundation Certification: what it is, exam, and benefits
ITIL Foundation Certification: understand what it is, how the exam works, and the benefits for IT professionals and companies in Brazil.
ITAM Components: A Complete Guide to Understanding and Applying Them in Your Company
What are the components of ITAM and how does each contribute to reducing costs, strengthening compliance, and structuring IT asset management?.
What is CSM? Integration and efficiency in the customer journey.
CSM (Customer Service Management) is the integrated management of customer service that unites people, processes, and technology to resolve cases end-to-end.
End of Cherwell: How to migrate to ServiceNow safely
The end of Cherwell has a set date: Ivanti has scheduled the End of Life for Cherwell Service Management (CSM) and Cherwell Asset Management (CAM) for December 31, 2026. For companies still using Cherwell in ITSM processes, Service Desk, requests, incidents, changes, problems, assets, or customized workflows, this deadline requires...
IT Consulting: What it does, why hire one, and how to choose.
IT consulting guides companies in adopting technology with governance and efficiency. See what to evaluate when choosing and how 4MATT operates in this market.
Flexera Software: what it is, how it works, and when to adopt it.
Flexera is a SAM platform that, with the acquisition of Snow Software in 2024, unified SAM, ITAM, SaaS Management, and FinOps — reducing licensing costs and ensuring compliance in hybrid environments.
ServiceNow in Brazil: digital transformation with automation and AI
ServiceNow is the leading enterprise automation platform adopted in Brazil, with accelerated growth in ITSM, ITAM, CMDB, and operational AI.
What Does a ServiceNow Professional Do? Career and Consultant Responsibilities
Learn what a ServiceNow consultant does, their key responsibilities and certifications, and how to advance in this career.
Microsoft SCCM and the end of its useful life.
Complete and up-to-date table of the Microsoft SCCM (Configuration Manager) lifecycle: versions actively supported in 2026, end-of-support dates, and what's new in the most recent releases.