CMDB best practices and implementation: governance checklist
ServiceNow CMDB Governance Checklist: Controls, Owners, and Evidence for Implementing and Maintaining Trusted Data with CSDM and Data Manager.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
A healthy, but not perfect, CMDB: Success Advisor and Dynamic IRE in the Australia release.
Success Advisor measures CMDB quality by business outcome, and Dynamic IRE eliminates the need for manual hardware rules. What to decide now.
Field Service Management (FSM) in ServiceNow: Why Field Operations Also Need CMDB and ITOM
How CMDB and ITOM provide context to Field Service Management: affected CI, alerts, and work orders connecting IT and field operations.
SecOps in ServiceNow: Vulnerability Response and Security Incident Response in practice
SecOps in ServiceNow: How Vulnerability Response and Security Incident Response prioritize risks and coordinate incidents with CMDB support.
ServiceNow platform governance in 2026: when to outsource support
Annual upgrades, technical debt, and AI: when to outsource ServiceNow platform governance and what to keep with the internal team.
ITSM Tools in 2026: The IT Service Management Ecosystem Roadmap
ITSM tools by layer, what Gartner assessed in 2026, and the role of CMDB in choosing between platform and specialized or niche tools.
ROI of Software Asset Management: How to Prove Licensing Savings to Leadership
How to separate realized savings, avoided costs, and audit risk, and assemble the evidence that finance accepts in the SAM ROI.
SAM vs. ITAM: Differences, Integration, and ROI
SAM and ITAM: what each discipline covers, how to integrate with CMDB and CSDM in ServiceNow, and how to calculate ROI using the correct method and sources.
How ServiceNow CSM elevates the customer experience.
How ServiceNow CSM improves customer experience: integrated channels, self-service, case management, and AI with governance and data.
ITOM and AIOps: How intelligent automation reduces MTTR.
Understand how AIOps and ITOM reduce MTTR by automating event correlation and IT incident remediation.
AI agent governance in ServiceNow: inventory, data, and control.
How to register, authorize, and audit AI agents in ServiceNow with AI Control Tower, and why CMDB and CSDM define the boundary of this governance.
ITSM ServiceNow in practice: how to structure Service Management on the platform
When migrating from legacy ITSM, how to design SLAs per service, implementation phasing, and what sustains adoption after go-live.