Configuration Management Database — managing configuration items, relationships, and dependencies in ServiceNow.
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
On August 11, 2026, in São Paulo, Bradesco, ServiceNow, Globo, Vale, and Symbios discussed ITAM, CMDB, and agency AI governance in 7 presentations.
DORA (Regulation EU 2022/2554) is the European standard for digital operational resilience in the financial sector. Applicable from January 17, 2025, it organizes ICT governance into five pillars.
Hundreds of professionals gathered by 4MATT discovered why 95% of AI pilots fail — and what that has to do with CMDB.
Seven signs that your CMDB is compromising IT decisions — and how to fix each one with ServiceNow.
How to apply CSDM, governance, CMDB Health, and ownership to maintain reliable data in the ServiceNow CMDB.
How to choose a company to implement CMDB in ServiceNow in Brazil: practical criteria for CSDM, ITAM, ITOM, and data governance.
How Service Graph Connectors integrate external sources into the ServiceNow CMDB with IRE reconciliation, eliminating duplicates and aligning with the CSDM model.
Understand how IRE in ServiceNow identifies and reconciles CIs in the CMDB, eliminates duplicates, and supports ITAM, ITOM, and CSDM with reliable data.
Migrate legacy models to the CSDM standard in ServiceNow: 5 practical steps, challenges, best practices, and impact on ITAM, ITOM, and CMDB.
In ServiceNow's CSDM, Business Application, Application Service, and Application have distinct roles in the CMDB—and Service Mapping connects these layers automatically.
Understand how ServiceNow Discovery strengthens CMDB with identification, relationships, and governance for trusted data in IT operations.
CSDM is ServiceNow's data model that organizes services, applications, and infrastructure. Understand its structure, differences from CMDB, and practical benefits for ITSM and ESM.
