4MATT launches Prática Academy at AI Summit São Paulo 2026 with a packed booth and live AI demonstration.
4MATT launched the Practice Academy at the ServiceNow AI Summit São Paulo 2026, with a live AI demonstration based on its knowledge base.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
The ITAM & CMDB +AI 2026 Forum brought together Bradesco, Globo, Vale, and ServiceNow to discuss agency AI governance.
On August 11, 2026, in São Paulo, Bradesco, ServiceNow, Globo, Vale, and Symbios discussed ITAM, CMDB, and agency AI governance in 7 presentations.
ServiceNow Release Brazil: Dates and Expected Features
ServiceNow Release Brazil is coming in Q4/2026, concluding the city rollout. See expected dates and key new features.
Software Market in Brazil in 2025 and 2026: growth, AI and trends
Brazil ranks 11th in the global software ranking, with US$$ 30.8 billion in 2024 and absolute leadership in Latin America. Data from ABES and IDC.
NowAssist: Third-party AI providers will become the standard in ServiceNow starting in July 2026.
Now Assist adopts Azure OpenAI, AWS Claude, and Google Gemini as the standard starting in July 2026. See what changes and how to prepare.
5 ServiceNow trends for 2026
ServiceNow trends for 2026 point to agentic AI, agent governance, CMDB as the foundation for automation, ITOM/ITAM integration, and expansion beyond IT. See what changes for CIOs and operations leaders.
What IT leaders need to know before adopting AI in ServiceNow.
What IT leaders should evaluate — data, CMDB, and governance — before enabling AI in ServiceNow and NowAssist.
Winning AI doesn't replace people.
Enterprise AI generates more value when it amplifies experts, not when it replaces them. Understand how to apply this logic in ITAM, CMDB, AIOps, and SAM.
AI and FinOps: How to identify waste and cost-saving opportunities in licensing.
AI applied to FinOps helps companies automatically analyze their software and cloud consumption, detecting waste, excess licenses, and real optimization opportunities — with continuous governance via ServiceNow ITAM.
What are LLMs? A guide to Large Language Models and business applications.
LLMs are AI models trained to understand and generate natural language. Understand how they work, their business applications, and the role of ServiceNow.