How ServiceNow Works: Architecture and Core Modules
Learn how ServiceNow combines architecture, data, workflows, CMDB, CSDM, integrations, and AI on a single enterprise platform.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
4MATT launches Prática Academy at AI Summit São Paulo 2026 with a packed booth and live AI demonstration.
4MATT launched the Practice Academy at the ServiceNow AI Summit São Paulo 2026, with a live AI demonstration based on its knowledge base.
The ITAM & CMDB +AI 2026 Forum brought together Bradesco, Globo, Vale, and ServiceNow to discuss agency AI governance.
On August 11, 2026, in São Paulo, Bradesco, ServiceNow, Globo, Vale, and Symbios discussed ITAM, CMDB, and agency AI governance in 7 presentations.
ServiceNow Release Brazil: Dates and Expected Features
ServiceNow Release Brazil is coming in Q4/2026, concluding the city rollout. See expected dates and key new features.
ServiceNow AI Summit São Paulo 2026: AI highlights and 4MATT's participation
Check out the main highlights of the ServiceNow AI Summit São Paulo 2026, featuring AI Control Tower, enterprise AI, governance, and participation from 4MATT.
Critical vulnerability in ServiceNow AI Platform (CVE-2026-6875): what happened and how to respond.
CVE-2026-6875: RCE pre-authentication (CVSS 9.5) on ServiceNow AI Platform under active exploit. What happened and how to respond now.
NowAssist: Third-party AI providers will become the standard in ServiceNow starting in July 2026.
Now Assist adopts Azure OpenAI, AWS Claude, and Google Gemini as the standard starting in July 2026. See what changes and how to prepare.
Security and governance in ServiceNow
Security and governance in ServiceNow structure access controls, hardening, data quality, AI governance, and operational model to protect and scale the platform with traceability and compliance.
5 ServiceNow trends for 2026
ServiceNow trends for 2026 point to agentic AI, agent governance, CMDB as the foundation for automation, ITOM/ITAM integration, and expansion beyond IT. See what changes for CIOs and operations leaders.
IT Operations Automation with ServiceNow: A Guide for Brazilian Companies
IT Operations Automation with ServiceNow ITOM: The Six Modules, AIOps, and how to adopt it in phases in hybrid and multicloud environments.
EAM: The next step beyond IT
After ITAM, CMDB, and ITSM are mature, the next step in IT governance is EAM: extending asset control beyond technology.
What is RaptorDB? The new ServiceNow database explained.
RaptorDB is ServiceNow's HTAP database that unifies transactions and analytics in real time — 53% faster, 27x in reporting. What changes for CMDB and ITAM.