Why use ServiceNow SPM to prioritize projects based on value and risk?
SPM ServiceNow connects strategy to execution: prioritize projects based on value, risk, and actual capacity — not on political urgency or spreadsheets.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
Enterprise Asset Management (EAM): What It Is and How to Implement It in ServiceNow
Enterprise Asset Management (EAM) manages the full lifecycle of physical assets in ServiceNow, integrating CMDB and ITAM to support data-driven decisions. Learn how to implement it.
ServiceNow SPM: What It Is and How to Implement Strategic Portfolio Management
Strategic Portfolio Management (SPM) in ServiceNow aligns projects and investments with business objectives based on value, risk, and available capacity, replacing spreadsheets with structured governance.
What Is ServiceNow? A Complete Guide to the Platform
What is ServiceNow? It is a cloud platform that automates enterprise workflows and connects IT, HR, customer service, and operations in a single system with integrated AI.
4MATT is elected Best ITx Partner in Latin America by ServiceNow for the 2nd consecutive year.
4MATT is named Best ITx Partner in Latin America by ServiceNow for the 2nd consecutive year, reinforcing its leadership in ITAM, ITOM, data, and AI.
What is CSDM? Learn about the Common Service Data Model for Service Management.
CSDM is ServiceNow's data model that organizes services, applications, and infrastructure. Understand its structure, differences from CMDB, and practical benefits for ITSM and ESM.
Learn about CIS Data Foundations, the required ServiceNow certification.
Everything about CIS Data Foundations: the mandatory CMDB and CSDM certification from ServiceNow, what it covers, and the free exam until June 30, 2026.
How CMDB simplifies IT operations in ServiceNow
The CMDB in ServiceNow is the single source of configuration data that ensures visibility, control, and operational agility in complex and distributed IT environments.
What is Dynatrace? Meet ServiceNow's new partner.
Dynatrace integrates observability with AI into ServiceNow to automate ITOM and AIOps. See how it works, its benefits, and when to implement it.
What is ITIL?
ITIL is the global framework of best practices for IT service management. Understand its principles, versions, ITIL 4 best practices, and how to implement it in your company.
ServiceNow University: Building a career in digital
ServiceNow University is the official ServiceNow learning hub: tracks, courses, and certifications by role, from entry-level to expert.
End of Cherwell: How to migrate to ServiceNow safely
The end of Cherwell has a set date: Ivanti has scheduled the End of Life for Cherwell Service Management (CSM) and Cherwell Asset Management (CAM) for December 31, 2026. For companies still using Cherwell in ITSM processes, Service Desk, requests, incidents, changes, problems, assets, or customized workflows, this deadline requires...