What IT leaders need to know before adopting AI in ServiceNow.
What IT leaders should evaluate — data, CMDB, and governance — before enabling AI in ServiceNow and NowAssist.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
LGPD and IT: How ServiceNow supports compliance with the General Data Protection Law.
LGPD compliance in IT starts with asset visibility. Understand how ServiceNow, with CMDB, ITAM, and Discovery, automates the mapping of personal data and reduces regulatory risk.
Webinar I — ITAM & CMDB + AI Journey 2026: What happens when AI inherits a bad CMDB?
Hundreds of professionals gathered by 4MATT discovered why 95% of AI pilots fail — and what that has to do with CMDB.
ServiceNow Licensing Changes: AI at the Core of the Platform
ServiceNow licensing has evolved with Foundation, Advanced, and Prime — three tiers with increasing AI, automation, and agent capabilities. Learn how to choose the right model.
Buyer's guide: how to choose a ServiceNow partner in Brazil
A complete guide to selecting a ServiceNow partner in Brazil: technical criteria, partner types, decision matrix, and evaluation checklist.
Service Graph Connectors: How to integrate IT data into CMDB without creating chaos.
How Service Graph Connectors integrate external sources into the ServiceNow CMDB with IRE reconciliation, eliminating duplicates and aligning with the CSDM model.
IRE in ServiceNow: Data integrity in CMDB
Understand how IRE in ServiceNow identifies and reconciles CIs in the CMDB, eliminates duplicates, and supports ITAM, ITOM, and CSDM with reliable data.
Migrating from Legacy Lifecycle to the CSDM Standard: A Strategic Guide for Modernization in ServiceNow
Migrate legacy models to the CSDM standard in ServiceNow: 5 practical steps, challenges, best practices, and impact on ITAM, ITOM, and CMDB.
4MATT integrates Partec UFJF and expands technological training in Juiz de Fora.
4MATT integrates Partec UFJF, expands its presence in Juiz de Fora, and plans to hire more than 100 students in the next 4 years.
ServiceNow Certifications: A complete guide for professionals and companies using the platform.
Guide to ServiceNow certifications: from CSA and CIS to the ArchX, CTA, and CMA architecture tracks, by level, profile, and impact on ITSM, ITAM, and CMDB.
ServiceNow CSM: the Customer Service Management platform for enterprise businesses.
ServiceNow CSM connects service, ITAM, and CMDB into a single digital workflow. See the selection criteria and how 4MATT implements the solution.
What is Asset Management and why is it strategic for your company?
Understand what Asset Management is, its relationship with ITAM, CMDB, and ServiceNow, and why it's strategic for governance and cost reduction.