On August 28, 2024, 4MATT had the honor of participating in the ServiceNow Summit São Paulo 2024, which took place at the WTC – world trade center. This is the largest ServiceNow event in the world, which brought together more than 2,000 IT professionals to discuss the main innovations and trends in the sector.
During the event, our team of experts shared knowledge, explored new opportunities and reinforced our commitment to digital transformation and strategic management of IT assets. The experience was enriching and provided valuable insights into the technological developments that are shaping the future of companies.
ServiceNow Summit 2024 Highlights
Our CEO, Marcelo Theóphilo, shared his insights on the main topics covered at the event, with an emphasis on Generative Artificial Intelligence, Intelligent Automation, Governance and Security.
“The ServiceNow Summit was a showcase of innovation. Generative AI and intelligent automation demonstrated enormous potential to transform the way companies manage processes and optimize operations. In addition, governance and security remain critical topics for modern corporate environments,” highlighted Marcelo.
Another important point was the evolution of Low-code/No-code, which is democratizing the development of solutions and accelerating the digital transformation of companies. The Internet of Things (IoT) was identified as one of the most promising technologies for the future of IT, enabling greater automation and operational intelligence.
Success story with Porto
At ServiceNow Summit 2024, Leandro Gatto presented the success story “Expanding SAM compliance with ServiceNow ITAM/ITOM in Porto”, a partnership between Porto, 4MATT Tecnologia and ServiceNow. The results were simply spectacular!
Porto achieved robust support for core disciplines such as methodologies, CMDB and service management, with data automatically populated into the platform modules through Discovery and Integrations. The scalability and robustness of the solution were real differentiators.
During the project, we adopted good practices that are fundamental to success, including planning workshops with the teams involved, an initial focus on operating systems to generate inputs necessary for software compliance, registration of software contracts and standardization of the information discovered.
In the final phase, we developed dashboards that provided visibility into license usage and network discovery health.
We are extremely happy and excited about the presentation and the incredible results that Porto achieved!
The impact of the Summit on the IT market
ServiceNow Summit 2024 reaffirmed the trend toward platform unification and process automation, highlighting the ServiceNow platform as an essential tool for optimizing operations, reducing costs, and accelerating business digitalization.
Our participation in the event reinforces 4MATT's commitment to offering innovative solutions and helping our customers reach new levels of efficiency and productivity.
In addition, we had an exclusive stand at the event, where we were able to welcome our customers, present our solutions and deepen discussions on how to enhance IT management through the ServiceNow platform.
Continuous Expansion and Innovation
4MATT not only participated in the São Paulo Summit, but also took advantage of the occasion to strengthen ties and plan for the future. We believe that the key to success lies in implementing customized solutions that meet the specific needs of each client. In this sense, the ServiceNow platform, with its App Engine, continues to be a fundamental tool for driving process automation and artificial intelligence in various areas, from field service management to HR service delivery.
In the coming year, 4MATT plans to expand its service offering, with a special focus on generative AI. We believe that generative AI has the potential to revolutionize the way companies interact with their customers and optimize their operations. In addition, we are investing in governance risk and operations management solutions to ensure that our customers are always compliant with market best practices.
The Future of Service Management
We believe that the future of customer service management and strategic portfolio management will be driven by process automation and artificial intelligence. The ServiceNow platform provides the tools needed to streamline portfolio management and application development, allowing companies to focus on their core business.
4MATT is committed to helping companies reduce costs and increase efficiency through the implementation of innovative solutions. We believe that technology should be an enabler, not a hindrance. In this sense, we are always looking for new ways to simplify IT management and make technology more accessible to everyone.
The Future of the 4MATT & ServiceNow Partnership
By 2025, the partnership between 4MATT and ServiceNow will bring great news. In addition, we will continue to innovate in Service Management, Intelligent Automation and New Solutions for the IT Market.
We would like to thank everyone who visited our booth and participated in the discussions. To find out more details about the event and 4MATT solutions, follow our LinkedIn and stay up to date with the news!