About the Company

Roles

Segments

Services

Services

Ours Resources

Ours Resources

About the Company

Roles

Segments

Services

Services

Ours Resources

Ours Resources

About the Company

Ours Resources

4MATT at Knowledge 2024: Catch up on key innovations from ServiceNow

Knowledge ServiceNow 2024

Our directors Marcelo Theophilo and Gustavo Baerwaldt, were present at the Knowledge 2024, ServiceNow’s largest global event, was held in Las Vegas. The event brought together experts, partners, and customers to explore the latest platform innovations and trends that are transforming IT management, digital workflows, and artificial intelligence. 

Knowledge ServiceNow - Marcelo Theóphilo e Gustavo Baerwaldt
Knowledge ServiceNow 2024 – Marcelo Theóphilo and Gustavo Baerwaldt

The innovations that marked the event

Knowledge 2024 brought several new features that reinforce ServiceNow’s commitment to driving automation, operational efficiency and user experience. Key highlights include:

Advances in AI and Automation: ServiceNow has introduced significant improvements to its generative AI, making interactions more intuitive and streamlining the resolution of tickets and repetitive tasks.

Platform Expansion: New modules and integrations have been launched, expanding ServiceNow's capabilities to different industries and enabling even more connected and efficient management.

Improvements in ITAM and ITOM: With new capabilities for IT asset management and operations, companies can now gain greater visibility and control over their environments, reducing costs and operational risks.

Security and compliance: ServiceNow has strengthened its governance, risk and compliance solutions, helping organizations adapt to regulatory requirements and protect their data.

 

Knowledge ServiceNow 2024
Knowledge ServiceNow 2024

The Revolution in Service and Management with Knowledge Innovations 2024

The innovations presented at Knowledge 2024 promise to transform the way companies manage their processes and interact with their customers. 4MATT, attentive to market trends, highlights how ServiceNow platform innovations, especially ServiceNow AI, can be applied to optimize customer service and drive digital transformation.

One of the biggest benefits is easy access to crucial information. With the evolution of ServiceNow Knowledge, knowledge articles become easily accessible, allowing employees to find solutions quickly and efficiently. Quick access to these resources significantly improves response time and customer satisfaction.

Furthermore, intelligent automation and generative AI are revolutionizing incident management. Approval workflows become more agile, and configuration management is simplified, ensuring greater control and security. Knowledge sharing capabilities are expanded, facilitating collaboration between teams and the dissemination of best practices.

The expansion of ServiceNow modules allows for integrated and personalized management, adapted to the needs of each company. 4MATT, with its expertise in the ServiceNow platform, is prepared to help its customers implement these solutions, maximizing the benefits of digital transformation.

With Knowledge 2024 innovations, 4MATT reinforces its commitment to offering cutting-edge solutions that boost the efficiency and competitiveness of its customers. Contact us and find out how we can transform your IT management and customer service with the latest technologies from ServiceNow.

 

Gen IA - ServiceNow Knowledge 2024
Gen IA – ServiceNow Knowledge 2024

What does this mean for 4MATT customers?

With this immersion in Knowledge 2024, 4MATT returns to Brazil with valuable insights and ready to apply these innovations with its customers. We believe that the evolution of the ServiceNow platform offers incredible opportunities to increase productivity, improve workflows and generate strategic value for companies.

Stay tuned for more updates and count on 4MATT to take your IT management to the next level with the best ServiceNow solutions!

Want to know more? Contact our experts and discover how we can help your company benefit from these innovations.

Stay in the loop

Receive exclusive content and valuable insights first-hand to optimize your IT asset management.

Related Articles

Categories:
Snow Software
ServiceNow
SAM - Software Asset management
Software Licensing
ITSM - Information Technology Service Management
ITOM - IT Operations Management
ITIL
ITAM – IT Asset Management
HAM - Hardware Asset Management
Technology Governance
Contract Management
Asset Management
GenAI - Generative Artificial Intelligence
FSM - Field Service Management
Flexera
CSDM - Common Service Data Model
CSC - Cloud Services Catalog
IT Consulting & Services
COBIT
CMDB - Configuration Management Database
Blog
Continue reading...
Continue reading...
Continue reading...
Continue reading...
Continue reading...
Continue reading...
Continue reading...
Continue reading...