4MATT is proud to announce two significant achievements that solidify its prominent position among the ServiceNow Partners in Brazil and throughout Latin America. We were recognized with the prestigious award “2024 BU Recognition – Technology Excellence Partner” by ServiceNow and, with great honor, we also received the title of best ITX (IT Experience) partner in Latin America.
These achievements reflect not only our commitment to technological excellence, but also our continued dedication to delivering cutting-edge solutions in CMDB, CSDM, ITAM, ITOM and other critical areas of digital transformation. Based on the ServiceNow platform, our implementations have been decisive for clients seeking to optimize operations, ensure IT governance and evolve their digital maturity.
Leading Digital Transformation with ServiceNow
In a highly competitive market, ServiceNow has become the leading global platform for automating digital workflows. “Being recognized by this technology giant is a milestone that attests to our technical capabilities, our adherence to best practices and, most importantly, the delivery of real value to customers,” emphasizes Marcelo Theóphilo, Director of Services.
At 4MATT, we transform technology into rapid business results. Our work goes beyond the technical configuration: we act as a strategic arm for organizations that want to transform their IT operations with the power of automation, reliable data and a customer-centric service vision.
ServiceNow Partners in Brazil: Differentiation through Real Expertise
Among the various ServiceNow Partners in Brazil, 4MATT stands out for its specialized and structured performance. We are recognized for the technical depth with which we implement CMDB (Configuration Management Database) and CSDM (Common Service Data Model) , essential foundations to guarantee a scalable and resilient service structure.
Unlike generic approaches, our team works with proven methodologies to correctly map business services, integrating them with assets, configurations and operational processes through robust ITAM practices and ITOM.
Excellence in CMDB and CSDM: The Foundation of IT Governance
An Well structured CMDB, integrated with the model CSDM, allows the organization to understand how its assets, applications, services and users connect. This visibility is critical for decision making, efficient service, impact analysis and governance.
4MATT is a reference in Brazil in the implementation and evolution of CMDBs adherents to the framework CSDM, focusing on data accuracy, relationship automation, integration with legacy systems, and adherence to ServiceNow functional domains.
Benefits obtained by our customers:
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30% reduction in critical incidents through more accurate root cause analysis.
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Improvement of up to 50% in request resolution time, based on intelligent routing.
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Increased governance in changes with traceability of impacts and stakeholders.
ITAM: Asset Governance with Business Intelligence
In front of ITAM (IT Asset Management), 4MATT offers solutions ranging from physical inventory to financial integration with ERP, including automation of acquisition, movement, maintenance and decommissioning processes.
Through ServiceNow HAM and SAM, we implement asset control strategies that enable:
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Real-time visibility into hardware fleet and software licensing.
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Cost reduction through contract optimization and elimination of idle assets.
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Compliance with audits, avoiding legal and financial risks.
ITOM: Operational Efficiency and Service Observability
The area of ITOM (IT Operations Management) is another strength of 4MATT. Using Discovery, Event Management, Cloud Management and Automations, we create proactive and resilient operations.
Our ITOM approach is based on three pillars:
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Continuous discovery and dependency mapping: using MID Servers and integration with multiple sources (SCCM, vCenter, AWS, Azure).
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Event monitoring with intelligent correlation: minimizing noise and anticipating failures.
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Orchestration of automated responses: with adaptive playbooks and critical incident escalation.
Customer outcomes include reduced downtime, increased service reliability, and freeing up technical teams’ time for innovation.
A Highly Skilled and Award-Winning Team
The awards received in 2024 are the result of the tireless work of our team of consultants, solution architects, data engineers, and CMDB and CSDM specialists. All are certified by ServiceNow and continually updated with the platform's developments through programs such as Now Learning, Developer Program, and official training.
Internally, we invest heavily in training, including with the 4MATT Academy, an internal program that has already trained dozens of professionals to work on critical projects throughout Latin America.
Strategic Alignment with ServiceNow
Our relationship with ServiceNow goes beyond a simple business alliance. We are Premier Partner operating in multiple SKUs, and we actively collaborate with the evolution of the platform and the dissemination of global best practices.
We participate in ServiceNow regional initiatives in Brazil and Latin America, contributing with market insights, case studies and adapting offerings to the regulatory and cultural context of companies in the region.
Why Choose 4MATT?
If you’re looking for a ServiceNow partner with a proven ability to deliver tangible results, here’s why 4MATT is the right choice:
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Proven expertise in CMDB, CSDM, ITAM and ITOM;
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Own methodology with acceleration by value packages;
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Certified Consultants and with experience in complex projects;
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Project governance with a focus on results and executive visibility;
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Alignment with ITIL, ISO/IEC 19770 and COBIT practices.
Next Steps: Transform Your Operation with 4MATT
We’re ready to help your organization get the most out of the ServiceNow platform. From ITSM modernization and CMDB building projects to advanced automation and digital experience initiatives.
Talk to our team and learn about our case studies. Together we will design a service evolution plan, aligned with your strategic objectives and supported by the best technologies available on the market.
Contact 4MATT and discover how we can accelerate your transformation journey with ServiceNow.