IT Consulting: What it does, why hire one, and how to choose.
IT consulting guides companies in adopting technology with governance and efficiency. See what to evaluate when choosing and how 4MATT operates in this market.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
ServiceNow in Brazil: digital transformation with automation and AI
ServiceNow is the leading enterprise automation platform adopted in Brazil, with accelerated growth in ITSM, ITAM, CMDB, and operational AI.
What Does a ServiceNow Professional Do? Career and Consultant Responsibilities
Learn what a ServiceNow consultant does, their key responsibilities and certifications, and how to advance in this career.
Software License Types: A Complete Guide to Licensing Models
Explore 18 types of software licenses—including perpetual, subscription, floating, and SaaS models—and learn how SAM improves compliance and reduces costs.
ServiceNow FSM is recognized as a leader in the ISG Buyers Guide 2025.
ServiceNow FSM leads the ISG Buyers Guide 2025 in the Exemplary quadrant. Learn how 4MATT, an Elite Partner, implements field service management in Brazil.
CSC ServiceNow: How 4MATT can transform your operation.
How to implement a Shared Services Center (SSC) with ServiceNow: automation, integration, and governance of shared services with 4MATT, Elite Partner in Brazil.
4MATT at SNUG São Paulo 2025: Key announcements and insights
SNUG ServiceNow São Paulo 2025 brought together ecosystem leaders to discuss Yokohama, CSDM 5.0, generative AI, and real-world case studies of SAM, IRM, and APM in large Brazilian companies.
CMDB best practices in ServiceNow: challenges and how to overcome them.
The ServiceNow CMDB is the trusted foundation for ITSM, ITOM, and automation. Learn about the key implementation challenges and best practices for overcoming them.
What is ServiceNow's FSM?
ServiceNow's FSM automates field service management — from intelligent scheduling to AI-powered execution — by integrating technicians, data, and processes into a single platform.
Difference between ITOM and ITSM in ServiceNow
Understand what ITSM and ITOM are in ServiceNow, how they differ, and why combining them with ITAM increases IT operational maturity.
ITSM ServiceNow: The Complete Guide to IT Service Management
ITSM is the set of practices for planning, delivering, and managing IT services aligned with the business. See how ServiceNow automates processes and increases operational maturity.
ITOM: Benefits and Challenges in IT Management
ITOM with ServiceNow: How to overcome key IT operational challenges with automation, AIOps, and real-time visibility.