Difference between ITOM and ITSM in ServiceNow
Understand what ITSM and ITOM are in ServiceNow, how they differ, and why combining them with ITAM increases IT operational maturity.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
ITSM ServiceNow: The Complete Guide to IT Service Management
ITSM is the set of practices for planning, delivering, and managing IT services aligned with the business. See how ServiceNow automates processes and increases operational maturity.
ITOM: What it is, benefits, challenges, and how ServiceNow operates.
ITOM (IT Operations Management) is the set of practices that ensures stable and automated IT operations. Understand the components (Discovery, Service Mapping, Event Management), the benefits, the challenges, and how ServiceNow operates on the CMDB.
ITOM: Benefits and Challenges in IT Management
ITOM with ServiceNow: How to overcome key IT operational challenges with automation, AIOps, and real-time visibility.
Cybersecurity Asset Management: What is CSAM and how to protect your company?
CSAM is asset management from a cybersecurity perspective. Learn how to integrate inventory, vulnerabilities, and CMDB in ServiceNow.
CSDM and ServiceNow: Optimize service management
CSDM (Common Service Data Model) is ServiceNow's data framework that organizes IT services, CMDB, and business capabilities into a standardized and scalable model.
Now Assist: ServiceNow's generative AI
NowAssist is ServiceNow's native generative AI layer. Learn how to automate workflows, support, and IT operations with governance.
ITAM Forum 2024: 4MATT and ServiceNow promote immersion in asset management.
The ITAM Forum 2024 brought together 4MATT and ServiceNow in São Paulo to discuss IT asset management, ServiceNow ITAM, and SaaS application management.
Microsoft 365: A complete guide to licenses, services, and strategy.
Microsoft 365: A complete guide to plans, licenses, and services — including E7, Copilot, and Agent 365. Learn how to efficiently manage subscriptions and ensure SAM compliance.
ITAM and CMDB: How they can support your corporation.
How ITAM and CMDB complement each other to ensure visibility, compliance, and cost reduction in IT asset management with ServiceNow.
SAP Law and Law 2.0: A solution for optimizing SAP licenses?
SAP Law and Law 2.0 consolidate SAP license audit data—but don't optimize it. See what measurement doesn't cover and where SAM reduces costs.
Data Centers and IT Asset Management: Licensing, SAM, and Governance
Managing IT assets in data centers requires specialized SAM: IBM licensing, Microsoft SPLA, Oracle virtualization, and ServiceNow integrated with ITAM.