IT asset optimization in 2026: 10 practices to reduce costs and risks.
IT Asset Optimization in 2026: 10 best practices in ITAM, CMDB, licensing, cloud, and governed AI to reduce operational costs and risks.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
Critical vulnerability in ServiceNow AI Platform (CVE-2026-6875): what happened and how to respond.
CVE-2026-6875: RCE pre-authentication (CVSS 9.5) on ServiceNow AI Platform under active exploit. What happened and how to respond now.
Microsoft 365 price adjustment in 2026: software licensing and cost governance.
Microsoft 365 price adjustments in 2026 could reach 20–25% upon renewal. See the official tables and the software cost governance lens.
NowAssist: Third-party AI providers will become the standard in ServiceNow starting in July 2026.
Now Assist adopts Azure OpenAI, AWS Claude, and Google Gemini as the standard starting in July 2026. See what changes and how to prepare.
How to measure ServiceNow ROI in practice.
The ROI of ServiceNow should be measured by comparing the total investment in the platform with the value generated in productivity, automation, cost reduction, risk mitigation, and operational maturity—with a defined baseline, process indicators, and continuous monitoring after go-live. Measuring the return on investment of a platform like ServiceNow is not...
Security and governance in ServiceNow
Security and governance in ServiceNow structure access controls, hardening, data quality, AI governance, and operational model to protect and scale the platform with traceability and compliance.
5 ServiceNow trends for 2026
ServiceNow trends for 2026 point to agentic AI, agent governance, CMDB as the foundation for automation, ITOM/ITAM integration, and expansion beyond IT. See what changes for CIOs and operations leaders.
What are the essential criteria for evaluating an IT asset management consulting firm in Brazil?
Criteria for choosing an ITAM consulting firm in Brazil, including an evaluation matrix, risks, standards, and a focus on results.
IT Operations Automation with ServiceNow: A Guide for Brazilian Companies
IT Operations Automation with ServiceNow ITOM: The Six Modules, AIOps, and how to adopt it in phases in hybrid and multicloud environments.
EAM: The next step beyond IT
After ITAM, CMDB, and ITSM are mature, the next step in IT governance is EAM: extending asset control beyond technology.
IT capacity management: performance, right-sizing, and technology refresh with ServiceNow
IT capacity is a business decision, not a technical adjustment. Right-sizing and technology refresh with ITAM, CMDB, and ITOM in ServiceNow.
DORA: What is the Digital Operational Resilience Act and how does it impact digital operational resilience?
DORA (Regulation EU 2022/2554) is the European standard for digital operational resilience in the financial sector. Applicable from January 17, 2025, it organizes ICT governance into five pillars.