Which company should I hire to implement CMDB in ServiceNow in Brazil?
How to choose a company to implement CMDB in ServiceNow in Brazil: practical criteria for CSDM, ITAM, ITOM, and data governance.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
Service Graph Connectors: How to integrate IT data into CMDB without creating chaos.
How Service Graph Connectors integrate external sources into the ServiceNow CMDB with IRE reconciliation, eliminating duplicates and aligning with the CSDM model.
IRE in ServiceNow: Data integrity in CMDB
Understand how IRE in ServiceNow identifies and reconciles CIs in the CMDB, eliminates duplicates, and supports ITAM, ITOM, and CSDM with reliable data.
Migrating from Legacy Lifecycle to the CSDM Standard: A Strategic Guide for Modernization in ServiceNow
Migrate legacy models to the CSDM standard in ServiceNow: 5 practical steps, challenges, best practices, and impact on ITAM, ITOM, and CMDB.
CMDB and Service Mapping: The difference between Business Application, Application Service, and Application.
In ServiceNow's CSDM, Business Application, Application Service, and Application have distinct roles in the CMDB—and Service Mapping connects these layers automatically.
ServiceNow Discovery and CMDB: Why Discovery Goes Beyond Infrastructure Scanning
Understand how ServiceNow Discovery strengthens CMDB with identification, relationships, and governance for trusted data in IT operations.
ServiceNow Certifications: A complete guide for professionals and companies using the platform.
Guide to ServiceNow certifications: from CSA and CIS to the ArchX, CTA, and CMA architecture tracks, by level, profile, and impact on ITSM, ITAM, and CMDB.
ServiceNow CSM: the Customer Service Management platform for enterprise businesses.
ServiceNow CSM connects service, ITAM, and CMDB into a single digital workflow. See the selection criteria and how 4MATT implements the solution.
Best AIOps tools: ServiceNow, Dynatrace, and Datadog in IT operations strategy.
Learn how to choose AIOps tools and compare ServiceNow, Dynatrace, and Datadog to reduce alerts, improve MTTR, and connect IT operations to governance.
What is Asset Management and why is it strategic for your company?
Understand what Asset Management is, its relationship with ITAM, CMDB, and ServiceNow, and why it's strategic for governance and cost reduction.
Software Asset Management (SAM): what it is and how to implement it.
Software Asset Management (SAM) controls the lifecycle of software licenses. Learn how it works and how ServiceNow SAM Pro automates compliance and reduces costs.
Why use ServiceNow SPM to prioritize projects based on value and risk?
SPM ServiceNow connects strategy to execution: prioritize projects based on value, risk, and actual capacity — not on political urgency or spreadsheets.