IT Operations Automation with ServiceNow: A Guide for Brazilian Companies
IT Operations Automation with ServiceNow ITOM: The Six Modules, AIOps, and how to adopt it in phases in hybrid and multicloud environments.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
EAM: The next step beyond IT
After ITAM, CMDB, and ITSM are mature, the next step in IT governance is EAM: extending asset control beyond technology.
IT capacity management: performance, right-sizing, and technology refresh with ServiceNow
IT capacity is a business decision, not a technical adjustment. Right-sizing and technology refresh with ITAM, CMDB, and ITOM in ServiceNow.
DORA: What is the Digital Operational Resilience Act and how does it impact digital operational resilience?
DORA (Regulation EU 2022/2554) is the European standard for digital operational resilience in the financial sector. Applicable from January 17, 2025, it organizes ICT governance into five pillars.
What is RaptorDB? The new ServiceNow database explained.
RaptorDB is ServiceNow's HTAP database that unifies transactions and analytics in real time — 53% faster, 27x in reporting. What changes for CMDB and ITAM.
What IT leaders need to know before adopting AI in ServiceNow.
What IT leaders should evaluate — data, CMDB, and governance — before enabling AI in ServiceNow and NowAssist.
LGPD and IT: How ServiceNow supports compliance with the General Data Protection Law.
LGPD compliance in IT starts with asset visibility. Understand how ServiceNow, with CMDB, ITAM, and Discovery, automates the mapping of personal data and reduces regulatory risk.
7 signs that your CMDB is failing (and how to fix it)
Seven signs that your CMDB is compromising IT decisions — and how to fix each one with ServiceNow.
Winning AI doesn't replace people.
Enterprise AI generates more value when it amplifies experts, not when it replaces them. Understand how to apply this logic in ITAM, CMDB, AIOps, and SAM.
ServiceNow Licensing Changes: AI at the Core of the Platform
ServiceNow licensing has evolved with Foundation, Advanced, and Prime — three tiers with increasing AI, automation, and agent capabilities. Learn how to choose the right model.
How to ensure data quality and governance in CMDB following ServiceNow's CSDM
How to apply CSDM, governance, CMDB Health, and ownership to maintain reliable data in the ServiceNow CMDB.
Buyer's guide: how to choose a ServiceNow partner in Brazil
A complete guide to selecting a ServiceNow partner in Brazil: technical criteria, partner types, decision matrix, and evaluation checklist.