Webinar I — ITAM & CMDB + AI Journey 2026: What happens when AI inherits a bad CMDB?
Hundreds of professionals gathered by 4MATT discovered why 95% of AI pilots fail — and what that has to do with CMDB.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
ServiceNow in the Age of Agentive AI: Partnerships, Acquisitions, and Knowledge 2026
Partnerships with OpenAI and Anthropic, acquisitions of Moveworks, Veza and Pyramid Analytics, and the highlights of Knowledge 2026: the roadmap for ServiceNow's agentic AI strategy and what changes for the Brazilian market.
7 signs that your CMDB is failing (and how to fix it)
Seven signs that your CMDB is compromising IT decisions — and how to fix each one with ServiceNow.
Winning AI doesn't replace people.
Enterprise AI generates more value when it amplifies experts, not when it replaces them. Understand how to apply this logic in ITAM, CMDB, AIOps, and SAM.
ServiceNow Licensing Changes: AI at the Core of the Platform
ServiceNow licensing has evolved with Foundation, Advanced, and Prime — three tiers with increasing AI, automation, and agent capabilities. Learn how to choose the right model.
How to ensure data quality and governance in CMDB following ServiceNow's CSDM
How to apply CSDM, governance, CMDB Health, and ownership to maintain reliable data in the ServiceNow CMDB.
4MATT launches ITAM CMDB AI 2026 Journey focusing on strategic AI application for IT leaders.
4MATT announces the 2026 edition of the ITAM & CMDB +AI Journey — an exclusive series of webinars and an in-person forum focused on the application of AI for IT management.
Buyer's guide: how to choose a ServiceNow partner in Brazil
A complete guide to selecting a ServiceNow partner in Brazil: technical criteria, partner types, decision matrix, and evaluation checklist.
Which company should I hire to implement CMDB in ServiceNow in Brazil?
How to choose a company to implement CMDB in ServiceNow in Brazil: practical criteria for CSDM, ITAM, ITOM, and data governance.
PLA SAM ServiceNow: 4MATT is the only certified Brazilian partner.
4MATT is the only ServiceNow partner in Brazil with Product Line Achievement (PLA) in Software Asset Management — a certification that validates technical capabilities, delivery history, and customer satisfaction that exceed ServiceNow's required standards.
Service Graph Connectors: How to integrate IT data into CMDB without creating chaos.
How Service Graph Connectors integrate external sources into the ServiceNow CMDB with IRE reconciliation, eliminating duplicates and aligning with the CSDM model.
IRE in ServiceNow: Data integrity in CMDB
Understand how IRE in ServiceNow identifies and reconciles CIs in the CMDB, eliminates duplicates, and supports ITAM, ITOM, and CSDM with reliable data.