ServiceNow, ITAM, CMDB, CSDM, ITOM, automation, and AI applied to real-world operations. Content for leaders who need to transform complexity into governance, control, and measurable results.
Strategy
Platform, ServiceNow and strategy
Data & Governance
ITAM, CMDB, CSDM and reliable data
AI & Automation
AI, automation, and operational governance
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
The ROI of ServiceNow should be measured by comparing the total investment in the platform with the value generated in productivity, automation, cost reduction, risk mitigation, and operational maturity—with a defined baseline, process indicators, and continuous monitoring after go-live. Measuring the return on investment of a platform like ServiceNow is not...
Security and governance in ServiceNow structure access controls, hardening, data quality, AI governance, and operational model to protect and scale the platform with traceability and compliance.
ServiceNow trends for 2026 point to agentic AI, agent governance, CMDB as the foundation for automation, ITOM/ITAM integration, and expansion beyond IT. See what changes for CIOs and operations leaders.
Criteria for choosing an ITAM consulting firm in Brazil, including an evaluation matrix, risks, standards, and a focus on results.
IT Operations Automation with ServiceNow ITOM: The Six Modules, AIOps, and how to adopt it in phases in hybrid and multicloud environments.
Brazil invested US$67.8 billion in IT in 2025 and grew 18.5 times faster than the world average. See the overview of the Brazilian IT market in 2026 and its trends.
After ITAM, CMDB, and ITSM are mature, the next step in IT governance is EAM: extending asset control beyond technology.
IT capacity is a business decision, not a technical adjustment. Right-sizing and technology refresh with ITAM, CMDB, and ITOM in ServiceNow.
DORA (Regulation EU 2022/2554) is the European standard for digital operational resilience in the financial sector. Applicable from January 17, 2025, it organizes ICT governance into five pillars.
RaptorDB is ServiceNow's HTAP database that unifies transactions and analytics in real time — 53% faster, 27x in reporting. What changes for CMDB and ITAM.
What IT leaders should evaluate — data, CMDB, and governance — before enabling AI in ServiceNow and NowAssist.
LGPD compliance in IT starts with asset visibility. Understand how ServiceNow, with CMDB, ITAM, and Discovery, automates the mapping of personal data and reduces regulatory risk.
