ITSM ServiceNow in practice: how to structure Service Management on the platform
When migrating from legacy ITSM, how to design SLAs per service, implementation phasing, and what sustains adoption after go-live.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
SPM (Strategic Portfolio Management): Connecting IT strategy and execution.
SPM ServiceNow connects corporate strategy and IT execution: understand the layers, modules, and the role of NowAssist in portfolio prioritization.
CMDB in ServiceNow: a complete implementation guide and CSDM best practices.
Implementing CMDB in ServiceNow with CSDM 5: modeling, discovery, IRE, governance, and how to choose a partner in the regulated sector.
ServiceNow Certifications in 2026: Which ones add the most value to your career?
In 2026, the key differentiator won't be accumulating credentials: SecOps, IRM, ITOM/Discovery, and CIS-DF will be areas of high scarcity and increasing value.
IT services for businesses: management, automation, and governance with ServiceNow.
How ServiceNow structures IT service with ITSM, CMDB, and automation to transform reactive operations into results-oriented management.
How ServiceNow Works: Architecture and Core Modules
Learn how ServiceNow combines architecture, data, workflows, CMDB, CSDM, integrations, and AI on a single enterprise platform.
Software Market in Brazil in 2025 and 2026: growth, AI and trends
Brazil ranks 11th in the global software ranking, with US$$ 30.8 billion in 2024 and absolute leadership in Latin America. Data from ABES and IDC.
Post-mortem incident reporting: what it is, how to do it, and best practices.
Post-mortem incident reporting: what it is, how to conduct it without assigning blame, steps, indicators, and the role of ServiceNow and CMDB in governance.
IT asset optimization in 2026: 10 practices to reduce costs and risks.
IT Asset Optimization in 2026: 10 best practices in ITAM, CMDB, licensing, cloud, and governed AI to reduce operational costs and risks.
Critical vulnerability in ServiceNow AI Platform (CVE-2026-6875): what happened and how to respond.
CVE-2026-6875: RCE pre-authentication (CVSS 9.5) on ServiceNow AI Platform under active exploit. What happened and how to respond now.
Microsoft 365 price adjustment in 2026: software licensing and cost governance.
Microsoft 365 price adjustments in 2026 could reach 20–25% upon renewal. See the official tables and the software cost governance lens.
NowAssist: Third-party AI providers will become the standard in ServiceNow starting in July 2026.
Now Assist adopts Azure OpenAI, AWS Claude, and Google Gemini as the standard starting in July 2026. See what changes and how to prepare.