Learn about CIS Data Foundations, the required ServiceNow certification.
Everything about CIS Data Foundations: the mandatory CMDB and CSDM certification from ServiceNow, what it covers, and the free exam until June 30, 2026.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
AI and FinOps: How to identify waste and cost-saving opportunities in licensing.
AI applied to FinOps helps companies automatically analyze their software and cloud consumption, detecting waste, excess licenses, and real optimization opportunities — with continuous governance via ServiceNow ITAM.
SLM: A guide to understanding Service Level Management
SLM (Service Level Management) is the ITIL process that negotiates, monitors, and reviews SLAs and OLAs. See how to implement it with ServiceNow and avoid the most common risks.
How CMDB simplifies IT operations in ServiceNow
The CMDB in ServiceNow is the single source of configuration data that ensures visibility, control, and operational agility in complex and distributed IT environments.
What are LLMs? A guide to Large Language Models and business applications.
LLMs are AI models trained to understand and generate natural language. Understand how they work, their business applications, and the role of ServiceNow.
Zero-Based Budgeting (ZBB): what it is, how to use it, and its advantages.
Zero-Based Budgeting (ZBB) justifies every expense from scratch each period. Understand how it works, when to apply it, and how to use ZBB in IT license management.
What is Dynatrace? Meet ServiceNow's new partner.
Dynatrace integrates observability with AI into ServiceNow to automate ITOM and AIOps. See how it works, its benefits, and when to implement it.
What is ITIL?
ITIL is the global framework of best practices for IT service management. Understand its principles, versions, ITIL 4 best practices, and how to implement it in your company.
The strategic value of CMDB in IT asset management.
The CMDB is the foundation for visibility and control of the IT environment. Understand how it supports ITAM, ITSM, and operational governance in ServiceNow.
COBIT 2019: Updated Complete Guide
Understand the COBIT framework: domains, differences from COBIT 5, integration with ITIL and ISO, and how to apply IT governance in your company with ServiceNow.
Software Licensing: How to Manage Your Expenses
Software License Management (SLM): how to reduce costs, ensure legal compliance, and strengthen your company's IT governance.
SaaS, PaaS, and IaaS: differences, advantages, and how to choose the ideal model.
Understand the differences between SaaS, PaaS, and IaaS, the criteria for choosing each cloud model, and how ServiceNow operates within this ecosystem.