What is RaptorDB? The new ServiceNow database explained.
RaptorDB is ServiceNow's HTAP database that unifies transactions and analytics in real time — 53% faster, 27x in reporting. What changes for CMDB and ITAM.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
What IT leaders need to know before adopting AI in ServiceNow.
What IT leaders should evaluate — data, CMDB, and governance — before enabling AI in ServiceNow and NowAssist.
LGPD and IT: How ServiceNow supports compliance with the General Data Protection Law.
LGPD compliance in IT starts with asset visibility. Understand how ServiceNow, with CMDB, ITAM, and Discovery, automates the mapping of personal data and reduces regulatory risk.
7 signs that your CMDB is failing (and how to fix it)
Seven signs that your CMDB is compromising IT decisions — and how to fix each one with ServiceNow.
Winning AI doesn't replace people.
Enterprise AI generates more value when it amplifies experts, not when it replaces them. Understand how to apply this logic in ITAM, CMDB, AIOps, and SAM.
ServiceNow Licensing Changes: AI at the Core of the Platform
ServiceNow licensing has evolved with Foundation, Advanced, and Prime — three tiers with increasing AI, automation, and agent capabilities. Learn how to choose the right model.
How to ensure data quality and governance in CMDB following ServiceNow's CSDM
How to apply CSDM, governance, CMDB Health, and ownership to maintain reliable data in the ServiceNow CMDB.
How to choose the best ServiceNow consulting service for your company.
A complete guide to selecting a ServiceNow partner in Brazil: technical criteria, partner types, decision matrix, and evaluation checklist.
Which company should I hire to implement CMDB in ServiceNow in Brazil?
How to choose a company to implement CMDB in ServiceNow in Brazil: practical criteria for CSDM, ITAM, ITOM, and data governance.
Service Graph Connectors: How to integrate IT data into CMDB without creating chaos.
How Service Graph Connectors integrate external sources into the ServiceNow CMDB with IRE reconciliation, eliminating duplicates and aligning with the CSDM model.
IRE in ServiceNow: Data integrity in CMDB
Understand how IRE in ServiceNow identifies and reconciles CIs in the CMDB, eliminates duplicates, and supports ITAM, ITOM, and CSDM with reliable data.
Migrating from Legacy Lifecycle to the CSDM Standard: A Strategic Guide for Modernization in ServiceNow
Migrate legacy models to the CSDM standard in ServiceNow: 5 practical steps, challenges, best practices, and impact on ITAM, ITOM, and CMDB.