ServiceNow, ITAM, CMDB, CSDM, ITOM, automation, and AI applied to real-world operations. Content for leaders who need to transform complexity into governance, control, and measurable results.
Strategy
Platform, ServiceNow and strategy
Data & Governance
ITAM, CMDB, CSDM and reliable data
AI & Automation
AI, automation, and operational governance
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
CSDM is ServiceNow's data model that organizes services, applications, and infrastructure. Understand its structure, differences from CMDB, and practical benefits for ITSM and ESM.
Everything about CIS Data Foundations: the mandatory CMDB and CSDM certification from ServiceNow, what it covers, and the free exam until June 30, 2026.
AI applied to FinOps helps companies automatically analyze their software and cloud consumption, detecting waste, excess licenses, and real optimization opportunities — with continuous governance via ServiceNow ITAM.
SLM (Service Level Management) is the ITIL process that negotiates, monitors, and reviews SLAs and OLAs. See how to implement it with ServiceNow and avoid the most common risks.
The CMDB in ServiceNow is the single source of configuration data that ensures visibility, control, and operational agility in complex and distributed IT environments.
LLMs are AI models trained to understand and generate natural language. Understand how they work, their business applications, and the role of ServiceNow.
Zero-Based Budgeting (ZBB) justifies every expense from scratch each period. Understand how it works, when to apply it, and how to use ZBB in IT license management.
Dynatrace integrates observability with AI into ServiceNow to automate ITOM and AIOps. See how it works, its benefits, and when to implement it.
ITIL is the global framework of best practices for IT service management. Understand its principles, versions, ITIL 4 best practices, and how to implement it in your company.
The CMDB is the foundation for visibility and control of the IT environment. Understand how it supports ITAM, ITSM, and operational governance in ServiceNow.
Understand the COBIT framework: domains, differences from COBIT 5, integration with ITIL and ISO, and how to apply IT governance in your company with ServiceNow.
Software License Management (SLM): how to reduce costs, ensure legal compliance, and strengthen your company's IT governance.
