IT asset inventory: a strategic guide for governance and efficiency.
Understand what IT asset inventory is, what data to control, and how to integrate it with ITAM, CMDB, and ServiceNow to reduce risks and costs.
Recent publications
Explore analytics, trends, and best practices to transform ServiceNow, assets, data, and automation into measurable results.
FinOps: A strategic guide to cloud-based financial management
FinOps is cloud-based financial management that unites IT, finance, and business to control cloud costs and maximize value — a complete guide with Framework 2025 and Cloud+.
What Is ServiceNow? A Complete Guide to the Platform
What is ServiceNow? It is a cloud platform that automates enterprise workflows and connects IT, HR, customer service, and operations in a single system with integrated AI.
HAM and SAM in ServiceNow: differences, strategic integration, and real impact on ITAM.
HAM and SAM are complementary disciplines of ITAM that, integrated into ServiceNow, deliver data-driven financial control, compliance, and governance.
What is CSDM? Learn about the Common Service Data Model for Service Management.
CSDM is ServiceNow's data model that organizes services, applications, and infrastructure. Understand its structure, differences from CMDB, and practical benefits for ITSM and ESM.
Learn about CIS Data Foundations, the required ServiceNow certification.
Everything about CIS Data Foundations: the mandatory CMDB and CSDM certification from ServiceNow, what it covers, and the free exam until June 30, 2026.
AI and FinOps: How to identify waste and cost-saving opportunities in licensing.
AI applied to FinOps helps companies automatically analyze their software and cloud consumption, detecting waste, excess licenses, and real optimization opportunities — with continuous governance via ServiceNow ITAM.
SLM: A guide to understanding Service Level Management
SLM (Service Level Management) is the ITIL process that negotiates, monitors, and reviews SLAs and OLAs. See how to implement it with ServiceNow and avoid the most common risks.
How CMDB simplifies IT operations in ServiceNow
The CMDB in ServiceNow is the single source of configuration data that ensures visibility, control, and operational agility in complex and distributed IT environments.
What are LLMs? A guide to Large Language Models and business applications.
LLMs are AI models trained to understand and generate natural language. Understand how they work, their business applications, and the role of ServiceNow.
Zero-Based Budgeting (ZBB): what it is, how to use it, and its advantages.
Zero-Based Budgeting (ZBB) justifies every expense from scratch each period. Understand how it works, when to apply it, and how to use ZBB in IT license management.
What is Dynatrace? Meet ServiceNow's new partner.
Dynatrace integrates observability with AI into ServiceNow to automate ITOM and AIOps. See how it works, its benefits, and when to implement it.