These days, Information Technology (IT) plays a fundamental role in virtually every aspect of business operations. To ensure that IT services are delivered efficiently and with high quality, it is essential to adopt IT Service Management (ITSM) practices. What

Digital transformation is the greatest proof that the IT segment has an increasingly strategic space in the corporate world. And this requires the use of good work management practices, which encompass ITSM Information Technology Service Management, which translated into Portuguese means