ISO 19770-1: Know the processes and their benefits

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Firstly, it is important to highlight that ISO 19770-1 works as an ITAM process framework (IT asset management), being responsible for allowing an organization to confirm that it is administering software services in accordance with the best corporate governance requirements.

This is essential to ensure that there is efficient support for the management of IT services as a whole. The standard also contributes to the establishment of ideal requirements to establish, implement, maintain and improve an ITAM management system.

In this article, we will detail several points about ISO 19770-1 and the benefits provided by this standard to organizations. Check out!

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understand how it works

To improve IT asset management, ISO 19770-1 has several requirements that need to be taken into account. One encompasses control over the alteration, duplication and distribution of a system, so that there is a more attentive administration to factors such as data access and integrity.

Another important aspect is related to the adoption of audit trails related to changes and modifications made to IT assets. This practice allows for a more effective control of resources and is more in line with the precepts of ISO 19770 ITAM Standards.

One more factor that deserves to be highlighted is the standard's focus on managing situations that encompass mixed ownership and responsibility. Good examples of this are the adoption of cloud computing and the concept of BYOD, which allows employees to use their own devices in the work environment.

ISO 19770-1 is also required to reconcile data about IT asset management with other business-relevant technology solutions. An example of this practice encompasses systems with financial information that record the history of assets and expenses.

First published in 2006, the standard was updated in 2012 with minor changes. On the other hand, it has 4 levels of action that can be reached sequentially, which are:

  • Level 1: Confidence in data;
  • Level 2: Practical management;
  • Level 3: Operational Integration;
  • Level 4: Compliance with ISO/IEC ITAM requirements.

Discover the updated version

In December 2017, the latest version of ISO 19770-1 was published. In the third edition, the standard improves parameters to improve the management system for managing IT assets.

In addition, it has the role of strengthening the precepts defended by ISO 19770 Itam Standards, which is very valuable for organizations to be more connected with good practices when using Information Technology services in a strategic and intelligent way.

It is worth mentioning that the updated standard can be used by any institution and applied to all IT assets. In this case, the company, public agency or entity establishes which of the Information Technology resources will be related to the requirements of ISO 19770-1.

Therefore, it is important in defining those responsible for managing IT assets, which may include service providers. In addition, it can establish internal or external mandates to analyze an organization's potential to comply with legal, contractual, regulatory and corporate requirements.

This activity is vital to get a closer look at how Information Technology resources are being managed, which is critical for assets to add value to organizational activities.

See what the structure of ISO 19770-4 looks like

It is a document that presents an International Standard for Measurement of Resource Utilization (RUM), which consists of a standard with data on resources related to the adoption of an IT asset.

Depending on the case, the RUM can be delivered through an XML data file, and it can also be provided in other ways, depending on the Information Technology platform and product.

It is worth noting that ISO 19770-4 contains IT resource management processes established in ISO 19770-1 and other standards. Thus, it is capable of significantly improving and automating the work of managing assets linked to an organization's technological infrastructure.

Based on RUM, it is possible to involve a wide variety of scenarios, in which an efficient management of Information Technology resources is required with a focus on continuous improvement and achieving expressive performance.

As a result, ISO 19770-4 addresses users of IT assets. In this case, there is a measurement of how resources are being used by consumers according to the limits established by a company.

This work is necessary to verify that the technological infrastructure has the ideal capacity for the company to provide a high level of service. Thus, it is possible to verify the necessary measures for digital services to be provided within the best market practices, which minimizes the risks of work stoppage due to virtual attacks, such as DDoS (Denial of Service Attack).

ISO 19770-4 also involves manufacturers of IT assets. In this case, the focus is to verify whether the equipment and systems are really capable of generating the expected results.

After all, it is necessary to obtain a return on investment in Information Technology, because the level of competitiveness in the corporate world grows every day, which does not allow failures when choosing the ideal assets for the technological infrastructure.

The standard still deals with the issue of tool suppliers. In this scenario, the intention is to verify the ability to provide support to various IT resources (equipment, systems, etc.). In general, users need support to implement a new digital service, whether internal or external.

To keep the focus on continuous improvement, it is very important that corporations have specialized support to make the most of the potential of technological tools. And this can be achieved from the moment when good asset management practices are implemented.

Check out the advantages of implementing ISO 19770-1

Having an understanding of standards that help manage IT resources is a crucial step for an organization to be more connected with digital transformation. With that in mind, let's highlight the main benefits of adopting ISO 19770-1. Follow carefully!

Improve IT governance

By creating a mindset focused on processes that add more value to Information Technology activities, a company is aware of what must be done to streamline services and minimize risks related to information security. In this way, it is better able to overcome challenges and live healthily with stakeholders.

Increase the credibility of processes

It is not simple to adopt a standard that is characterized, worldwide, by the high rigor in the management of IT assets. On the other hand, achieving this objective makes the quality of the actions grow a lot, which increases the degree of competitiveness and the maturity of the work performed. This undoubtedly generates more trust in all segments of the target audience.

Strengthen organizational culture

As the initiatives of the IT sector prove to be strategic and relevant to the business, adopting ISO 19770-1 helps employees to be more aligned with the institution's purpose. As a result, processes are incorporated more naturally, which is important for the culture of managing Information Technology assets to be fully incorporated.


The first generation was published in 2006.

The second generation was published in 2012. It kept the original content (with only minor changes), but breaks the standard into four levels that can be reached sequentially. These levels are:

  • Level 1: reliable data
  • Level 2: Practical management
  • Level 3: Operational Integration
  • Level 4: Full compliance with ISO/IEC ITAM

ISO 19770-1 Edition 3 (current version)

The most recent version, known as ISO 19770-1:2017 and published in December 2017, specifies the requirements for establishing, implementing, maintaining and improving an IT Asset Management (ITAM) management system, called an asset management system. YOU. Management system. ISO 19770-1:2017 was a major update and the standard was rewritten to conform to the format ISO Management System Standards (MSS). The layered structure of 197701:2012 has been moved to an appendix within the updated standard.

intended users

This document can be used by any organization and can be applied to all types of IT assets. The organization determines which of its IT assets this document applies to. This document is primarily intended for use by:

  • those involved in establishing, implementing, maintaining and improving an IT asset management system;
  • those involved in the delivery of IT asset management activities, including service providers;
  • internal and external parties to assess the organization's ability to meet legal, regulatory and contractual requirements and the organization's own requirements.

If you want to learn more about the best rules for managing IT resources, visit our blog. Certainly, knowledge makes the difference in the search for better results!

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