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COBIT 2019: Align, Plan and Organize (APO)

Parent Process Reference Framework (PRF): COBIT 2019

COBIT 2019 - Alinhar, planejar e organizar (APO)

Aligning, planning and organizing the COBIT domain contains the following processes:

01 Managed IT management framework.
02 Managed Strategy.
03 Managed Enterprise Architecture.
04 Managed Innovation.
05 Managed Portfolio.
06 Managed budget and costs.
07 Managed Human Resources.
08 Managed Relationships.
09 Managed Service Agreements.
10 Managed Vendors.
11 Managed quality.
12 Managed Risk.
13 Managed Security.
14 managed data

APO 01: Managed IT management structure

Design the management system for enterprise IT based on corporate goals and other design factors. Based on this project, implement all the necessary components of the management system.

Implement a consistent management approach so that corporate governance requirements are met, covering governance components such as management processes; organizational structures; roles and responsibilities; reliable and repeatable activities; information items; policies and procedures; skills and competencies; culture and behavior; and services, infrastructure and applications.

Related processes:

ISO/IEC 20000 – Context Leadership Planning Support

APO 02: Managed Strategy

Provide a holistic view of the current business and IT environment, the future direction and initiatives needed to move to the desired future environment. Make sure the desired level of digitization is critical to future direction and IT strategy. Assess the organization's current digital maturity and develop a roadmap to close the gaps. With the business, rethink internal operations as well as customer-facing activities. Ensure focus on the transformation journey across the organization. Leverage the building blocks of the enterprise architecture, governance components, and the organization's ecosystem, including externally provided services and related capabilities, to enable a reliable, yet agile and efficient response to strategic objectives.

Support the organization's digital transformation strategy and deliver desired value through an incremental change roadmap. Take a holistic approach to I&T, ensuring that each initiative is clearly connected to an overarching strategy. Enable change across all different aspects of the organization, from channels and processes to data, culture, skills, operating model and incentives

Related processes:

Processes under ITIL service strategy

APO 03: Managed Enterprise Architecture

Establish a common architecture comprised of business process, information, data, application, and technology architecture layers. Create models and key practices that describe base and target architectures, in line with corporate and I&T strategy. Define requirements for taxonomy, standards, guidelines, procedures, models and tools and provide a link to these components. Improve alignment, increase agility, improve information quality and generate potential cost savings through initiatives such as reusing building block components. .

Represent the different building blocks that make up the enterprise and their interrelationships, as well as the principles that guide its design and evolution over time, to enable a standard, responsive and efficient delivery of operational and strategic objectives.

Related processes/frameworks

ITIL Service Design


APO04: Managed Innovation

Maintain an awareness of IT and related service trends and monitor emerging technology trends. Proactively identify innovation opportunities and plan how to benefit from innovation in relation to business needs and the defined IT strategy. Analyze what opportunities for business innovation or improvement might be created by emerging technologies, services or IT-enabled business innovation; through existing established technologies; and for innovation in business processes and IT. Influence strategic planning and enterprise architecture decisions.

Gain competitive advantage, business innovation, better customer experience, and improved operational effectiveness and efficiency by tapping into R&T developments and emerging technologies.


Cases de sucesso ITAM


APO 05: Managed Portfolio

Execute the strategic direction set for investments in line with the enterprise architecture vision and I&T roadmap. Consider the different categories of investments and funding resources and constraints. Assess, prioritize and balance programs and services, managing demand within resource and funding constraints, based on their alignment with strategic objectives, business value and risk. Move selected programs to the active product or service portfolio for execution. Track the performance of the global portfolio of products and services and programs, proposing adjustments as needed in response to program, product or service performance or changing business priorities.

Optimize overall program portfolio performance in response to individual program, product and service performance, and changing corporate priorities and demand.

Related processes:

ITIL Service Portfolio Management

ISO/IEC 20000 - Service Portfolio

APO 06: Managed budget and costs

Manage IT-related financial activities across both business and IT functions, encompassing budget, cost and benefit management, and spend prioritization through the use of formal budgeting practices and a fair and equitable cost allocation system for the enterprise . Consult stakeholders to identify and control total costs and benefits in the context of strategic and tactical I&T plans. Initiate corrective action when necessary.

Promote a partnership between IT stakeholders and companies to enable effective and efficient use of I&T-related resources and provide transparency and accountability of the cost and business value of solutions and services.

Related processes

ITIL Financial Management

ISO/IEC 20000: Budget and Accounting for Services

APO 07: Managed Human Resources

Provide a structured approach to ensure the best recruitment/acquisition, planning, assessment and human resource development (both internal and external)

Optimize human resource capabilities to meet corporate objectives.

Related processes

ISO/IEC 20000: Management, Leadership, Planning and Support Context

APO 08: Managed Relationships

Manage relationships with business stakeholders in a formalized and transparent manner, ensuring mutual trust and a combined focus on achieving strategic goals within budget constraints and risk tolerance. Relationships based on open and transparent communication, a common language and a willingness to take ownership and accountability for key decisions on both sides. Businesses and IT must work together to create successful corporate outcomes in support of business goals. Create better results, greater trust, confidence in IT and effective use of resources.

Enabling the right knowledge, skills and behaviors to create better results, greater trust, mutual trust and effective use of resources that foster a productive relationship with business stakeholders.

Related processes:

ITIL Business Relationship Management

APO 09: Managed Service Contracts

Align IT-enabled service and service levels with business needs and expectations, including identification, specification, design, publication, agreement and monitoring of IT products and services, service levels and performance indicators.

Ensure that IT products, services and service levels meet current and future business needs.

Related processes

Service Level Management itil

ISO/IEC 20000: Service Level Management

APO 10: Managed Suppliers

Manage IT-related products and services provided by all types of vendors to meet business requirements. This includes supplier sourcing and selection, relationship management, contract management, and reviewing and monitoring supplier and supplier ecosystem performance (including upstream supply chain) for effectiveness and compliance.

Optimize available IT resources to support your IT strategy and roadmap, minimize the risk associated with non-performing or mismatched vendors, and ensure competitive pricing.

Related processes

ISO/IEC 20000: Supplier Management

ITIL vendor management

APO 11: Quality managed

Define and communicate quality requirements across all related business processes, procedures and outcomes. Enable controls, continuous monitoring and use of proven practices and standards in continuous improvement and efficiency efforts.

Ensure consistent delivery of technology solutions and services to meet the company's quality requirements and satisfy stakeholder needs.

Related processes

ISO/IEC 20000

APO 12: Managed Risk

Continuously identify, assess and mitigate IT-related risk within tolerance levels established by corporate executive management.

Integrate IT-related enterprise risk management with Enterprise Risk Management (ERM) and balance the costs and benefits of IT-related enterprise risk management.

APO 13: Managed Security

Define, operate and monitor an information security management system.

Keep the impact and occurrence of information security incidents within the company's risk appetite levels.

Related Processes:

ISO/IEC 20000: Information Security Management

APO 14: Managed data

Achieve and sustain effective management of enterprise data assets throughout the data lifecycle, from creation to delivery, maintenance and archiving.

Ensure effective utilization of critical data assets to achieve corporate goals and objectives.

Translated by 4Matt Technology from the original Process Symphony: Align, Plan and Organize (COBIT 2019)

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