The ServiceNow Diagnostic and Roadmap is an assessment strategic that evaluates the maturity of the organization in relation to the platform, considering people, processes and tools. Through this analysis, we identify real needs, help define priorities and structure an implementation roadmap that maximizes the value you get from ServiceNow. Companies often believe they need a certain tool when, in reality, more strategic planning may indicate more appropriate solutions or a phased adoption model.
Experts of the Gartner and Forrester reinforce the importance of a well-defined roadmap for the adoption of platforms ITSM, ITOM and ITAM, ensuring investment optimization and greater adherence to best practices. Companies that follow a structured strategy for implementing ServiceNow report a Significantly higher ROI, in addition to reduction of operational costs and increase in the efficiency of digital processes.
THE 4MATT and ServiceNow implementation and optimization specialist, helping companies transform their operations with solid strategic planning. Our consultative approach ensures that each step of the adoption is based on real needs and best practices, avoiding unnecessary investments and accelerating the benefits of the platform.
Success story: strategic implementation for a large business group
A large company was looking to implement advanced ServiceNow modules but lacked a structured plan. 4MATT conducted a detailed diagnostic, revealing that the organization’s maturity indicated the need to prioritize data governance and process automation before adopting additional modules. With a phased strategic roadmap, the company achieved optimized ROI and a smooth implementation, ensuring real benefits from the early stages of the project.
ITAM (IT Asset IT Asset Management (ITA) is the practice of monitoring and managing all of an organization's technological assets — such as hardware, software, licenses, contracts, and devices. The goal is to ensure the efficient, secure, and compliant use of these resources throughout their lifecycle, optimizing costs, reducing risks, and promoting greater control over the IT environment.
ITAM enables constant monitoring of software licenses, ensuring that the organization is in compliance with licensing terms. This avoids fines and penalties for misuse or excess licenses.
Common challenges include accurately identifying software assets, tracking licenses in complex environments, adapting to technology changes, and ensuring cross-departmental collaboration for ITAM success.
CMDB (Configuration Management Database) is a database that centralizes information about IT assets and their relationships — such as servers, applications, networks, and services. It is essential for understanding how IT components connect, helping to map dependencies, anticipate risks, resolve incidents more quickly, and make strategic decisions based on reliable data.
4MATT is a specialist in technology governance and software asset management. We provide consulting and implementation services for the main platforms on the market, such as ServiceNow, Snow and Flexera. We support companies in diagnosing maturity, structuring processes, training teams and generating concrete results in ITAM and CMDB initiatives. Our goal is to accelerate your digital transformation journey with governance and efficiency.
More than technology, we deliver value. 4MATT works side by side with your team to align business objectives, design strategies and structure processes that promote operational efficiency, information security and IT governance. Our work is personalized, based on best market practices and driven by data that demonstrates the real impact of asset management and configuration base on company performance. Large organizations such as EDP, Vivo, Globo, ArcelorMittal, Unimed, Santander and Renner already trust our experience to evolve their technology maturity.
