The ServiceNow Diagnostic and Roadmap is an assessment strategic that evaluates the maturity of the organization in relation to the platform, considering people, processes and tools. Through this analysis, we identify real needs, help define priorities and structure an implementation roadmap that maximizes the value you get from ServiceNow. Companies often believe they need a certain tool when, in reality, more strategic planning may indicate more appropriate solutions or a phased adoption model.
Experts of the Gartner and Forrester reinforce the importance of a well-defined roadmap for the adoption of platforms ITSM, ITOM and ITAM, ensuring investment optimization and greater adherence to best practices. Companies that follow a structured strategy for implementing ServiceNow report a Significantly higher ROI, in addition to reduction of operational costs and increase in the efficiency of digital processes.
THE 4MATT and ServiceNow implementation and optimization specialist, helping companies transform their operations with solid strategic planning. Our consultative approach ensures that each step of the adoption is based on real needs and best practices, avoiding unnecessary investments and accelerating the benefits of the platform.
Success story: strategic implementation for a large business group
A large company was looking to implement advanced ServiceNow modules but lacked a structured plan. 4MATT conducted a detailed diagnostic, revealing that the organization’s maturity indicated the need to prioritize data governance and process automation before adopting additional modules. With a phased strategic roadmap, the company achieved optimized ROI and a smooth implementation, ensuring real benefits from the early stages of the project.
This is a 4MATT service that assesses how your company is using the platform and identifies opportunities for improvement. Based on this analysis, a strategic roadmap is created, with prioritized and realistic actions, considering the current maturity, business objectives and available modules. The focus is to ensure that investment in the platform generates continuous value, increases process efficiency and is aligned with the company's IT strategy.
4MATT conducts interviews, technical analysis, reviews the current use of modules and assesses the maturity of the processes supported by ServiceNow. Based on this information, it creates a clear vision of the current scenario and proposes a practical and tailored action plan. The approach considers good practices in platform, the organization's objectives and the operational reality of the internal team, always focusing on results.
4MATT is a partner premier ServiceNow and has experience in different modules of the platform, such as ITSM, CMDB, ITOM, ITAM and CSM. This ensures in-depth technical analysis, with a focus on governance, performance and business value. In addition, the roadmap is built collaboratively and viably, respecting the capacity of the internal team and prioritizing initiatives with greater impact. The result is a clear, actionable plan focused on continuous evolution.
O roadmap helps prioritize initiatives, define investments more clearly and align the platform's evolution with business objectives. It avoids waste, reduces costs and increases user adoption, besides bringing predictability for projects in ServiceNow. With the structured vision proposed by 4MATT, the company can make better use of the platform's resources and generate continuous value with automation, integration and process improvement.
