About the Company
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About the Company
Roles
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Services
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Ours Resources
Many companies face challenges in managing Configuration Management Database (CMDB) due to outdated data, lack of governance and inadequate integration with other IT processes. A poorly structured CMDB compromises visibility into IT assets, impacts decision-making, and can result in recurring incidents, failures in change management and high operational costs.
Our CMDB assessment analyzes the maturity of your configuration bank based on people, processes and tools, identifying gaps and opportunities for improvement. The goal is to transform your CMDB into a reliable and actionable repository, which supports strategic decisions and optimizes the operational efficiency of your organization.
According to Gartner, over 60% of ITSM problems are caused by inconsistent or incomplete data in the CMDB. The Forrester highlights that organizations with a well-managed CMDB reduce operational failures by up to 40% and accelerate response to critical incidents.
With consolidated methodology, the 4MATT performs a in-depth diagnosis of your CMDB, ensuring that it be reliable, structured and adhere to the best market practices. Our services include:
✔ CMDB Assessment – Maturity assessment based on people, processes and tools.
✔ Data audit – Identifies inconsistencies, redundancies and information gaps.
✔ Dependency mapping – Definition of critical relationships between assets and services.
✔ Action plan for optimization – Strategic roadmap to increase CMDB maturity.
✔ Automation and integration – Implementation of solutions to keep the CMDB up to date.
THE 4MATT is an expert in CMDB and ITOM management, ensuring that your configuration bank is a strategic asset and not a liability operational. Our approach based on ITIL and ServiceNow best practices ensures that you have governance, reliability and automation in managing your CMDB.
Success story: 50% reduction in critical incidents through an accurate CMDB
A large company was facing difficulties with recurring failures and low asset visibility. With the 4MATT CMDB assessment, the following were identified: gaps in governance and inconsistencies in relationships between configurations. After the CMDB optimization and automation, the company reduced critical incidents by 50% and dramatically improved change management.
Don't let an unstructured CMDB compromise your efficiency. Contact us 4MATT and schedule a CMDB diagnosis and planning to take your configuration management to the next level.