Many companies face challenges in managing Configuration Management Database (CMDB) due to outdated data, lack of governance and inadequate integration with other IT processes. A poorly structured CMDB compromises visibility into IT assets, impacts decision-making, and can result in recurring incidents, failures in change management and high operational costs.
Our CMDB assessment analyzes the maturity of your configuration bank based on people, processes and tools, identifying gaps and opportunities for improvement. The goal is to transform your CMDB into a reliable and actionable repository, which supports strategic decisions and optimizes the operational efficiency of your organization.
With our diagnostics, you can quickly identify problem areas and take steps to correct them, ensuring your CMDB is always up-to-date and accurate.
According to Gartner, over 60% of ITSM problems are caused by inconsistent or incomplete data in the CMDB. The Forrester highlights that organizations with a well-managed CMDB reduce operational failures by up to 40% and accelerate response to critical incidents.
With consolidated methodology, the 4MATT performs a in-depth diagnosis of your CMDB, ensuring that it be reliable, structured and adhere to the best market practices. Our services include:
✔ CMDB Assessment – Maturity assessment based on people, processes and tools.
✔ Data audit – Identifies inconsistencies, redundancies and information gaps.
✔ Dependency mapping – Definition of critical relationships between assets and services.
✔ Action plan for optimization – Strategic roadmap to increase CMDB maturity.
✔ Automation and integration – Implementation of solutions to keep the CMDB up to date.
See everything in your CMDB, where the data comes from, what type of ICs the company has and how they are used.
Learn best practices from our experts to create, expand, control and apply your CMDB.
Find out what difficulties prevent the company from having a better database.
Plan the next steps, with the benefits and costs of each.
THE 4MATT is an expert in CMDB and ITOM management, ensuring that your configuration bank is a strategic asset and not a liability operational. Our approach based on ITIL and ServiceNow best practices ensures that you have governance, reliability and automation in managing your CMDB.
Success story: 50% reduction in critical incidents through an accurate CMDB
A large company was facing difficulties with recurring failures and low asset visibility. With the 4MATT CMDB assessment, the following were identified: gaps in governance and inconsistencies in relationships between configurations. After the CMDB optimization and automation, the company reduced critical incidents by 50% and dramatically improved change management.
This is an essential step to understand the current scenario of the configuration database (CMDB) and outline a strategic plan for its evolution. Through this service, 4MATT analyzes the structure, processes, tools and data of the CMDB, identifying gaps, risks and opportunities. The goal is to ensure that the CMDB is aligned with IT and business objectives, generating reliability, visibility and support for decision-making.
Starting with a diagnosis allows you to identify flaws before investing in corrections or improvements. Many CMDBs present inconsistent data, poor governance, and poorly defined processes. Initial analysis ensures a clear view of the current situation, prioritizing actions that really make a difference. This avoids rework, accelerates the maturity of the environment, and increases confidence in the data for IT operations and management.
4MATT performs a complete diagnosis, evaluating processes, tools, data models and responsibilities. From there, it proposes a clear and viable action plan, aligned with the company's goals. The service includes practical recommendations, support for defining governance, indicators and strategic use of the CMDB, based on the best market practices and specialized technical knowledge, especially in ServiceNow.
THEIn addition to the IT infrastructure and operations team, it is common to involve areas such as information security, architecture, support and even business areas impacted by incidents or changes. This is because the CMDB must reflect the reality of the technological environment and be useful for the entire operation. The greater the collaboration between areas, the more effective the planning and governance of the CMDB will be.
