Service, technology and telecommunications companies operate in a highly dynamic environment where operational efficiency, automation and integration are essential to ensure competitiveness. The lack of a structured strategy for IT asset management, operations and governance can result in financial waste, compliance failures and difficulties in adopting new technologies. To face these challenges, it is essential to have solutions that bring visibility, control and intelligence for IT management.
THE 4MATT and specialist in the implementation and optimization of solutions for IT and telecom, helping companies in the sector to improve the governance, reduce costs and ensure the delivery of services with high efficiency. Our ServiceNow expertise allows transform IT operations, automate processes and integrate systems in a fluid manner, ensuring a robust and future-ready technological environment.
With a complete portfolio, we offer solutions that drive operational efficiency and innovation:
✔ IT Asset Management (ITAM) – Control and optimization of hardware and software assets, ensuring compliance and cost reduction.
✔ IT Service Management (ITSM) – Implementation of ITSM processes to improve the quality of support and service.
✔ IT Operations Management (ITOM) – Monitoring and automation of IT operations, reducing failures and improving service performance.
✔ Custom integrations – We connect ServiceNow to critical industry platforms such as ERPs, CRMs, and telecommunications systems.
✔ Diagnosis and technological roadmap – Assessment of IT maturity and definition of a strategic plan for the adoption and expansion of digital solutions.
✔ Governance and compliance – Adoption of best practices and compliance with specific regulations in the IT and telecom sector.
According to the Gartner and Forrester, companies that invest in a structured approach to IT governance and process automation can reduce operating costs by up to 35% and significantly increase the efficiency of the services provided. In the telecommunications sector, the integration between ITSM, ITOM and ITAM is one of the main factors to ensure greater agility, compliance and quality in customer service.
An operator of Telecom faced challenges with IT asset management, impacting cost control and governance. With consultancy from 4MATT, a detailed diagnosis was carried out, followed by a roadmap strategic to optimize ITAM and ITSM processes. As a result, the company reduced software spending by 30% and improved IT management efficiency, ensuring greater predictability and operational safety.
THE 4MATT and Premier partner of ServiceNow and has a highly specialized team to deliver solutions that truly transform IT management in the services and telecommunications sector. Our strategic approach ensures that each project is tailored to the needs of your business, with a focus on investment optimization, automation and operational excellence.
