Porto Seguro chose ServiceNow technology to automate the company's IT management, in a project delivered by 4MATT.
The insurance company, one of the largest in Brazil, faced challenges in managing complex and time-consuming manual processes. Therefore, the goal was to automate critical processes, especially in the management of on-premises server inventories.
To make this happen, the project steps included planning workshops, a focus on discovering operating systems, standardizing software contracts, and developing dashboards to track license usage and network health.
With the implementation of the solutions, Porto Seguro built the Customer Case and presented at the ServiceNow 2024 Summit the achievement of a 97% reduction in the use of manual scripts, automation of 92% of on-premises server inventories, reduction of information collection time from 30 days to one day and compliance generation time from 15 days to one day.
For 78 years, Porto Seguro has been operating in the property and personal insurance sector and has over 15.8 million customers in Brazil, managed by 55 branches and regional offices.In total, the group has 27 companies with 13 thousand employees, 13 thousand service providers and 35 thousand partner brokers.
Founded in 2019, 4MATT is an ITAM & CMDB specialist, covering Software Asset Management (SAM), Hardware (HAM), FinOps, as well as strategic areas such as OT/EAM, Shared Service Centers (CSC) and Field Service Management (FSM) ServiceNow. IT solutions provider specialized in ServiceNow implementations and services.
Headquartered in São Paulo, the company stands out in the Latin American market, offering tools in IT Asset Management (ITAM), Governance, Risk and Compliance, and ServiceNow CMDB, in addition to focusing on software and hardware asset management and IT operations.