Transform field service management with the expertise of 4MATT and the power of ServiceNow. We optimize workflows, connect teams and accelerate service delivery — with total focus on performance and customer experience.
Field Service Management (FSM) is the management of services performed outside the company's facilities — such as installations, maintenance, repairs and technical assistance in the field.
With ServiceNow's FSM solution, you digitizes the entire service journey: from receiving the request to scheduling, routing, execution and real-time monitoring. All this with intelligent automation, mobile applications for technicians and complete dashboards for operations leaders.
Second MarketsandMarkets, the global Field Service Management (FSM) market is projected to grow from US$4.0 billion in 2023 to US$7.3 billion by 2028. This accelerated growth is a reflection of the growing need of enterprises in improve operational efficiency, optimize field service management and enhance the customer experience.
THE 4MATT offers a specialized approach to FSM implementation, ensuring a smooth and efficient transition. Our services include:
When choosing the 4MATT, you benefit from the expertise of a highly qualified team with extensive experience and in-depth knowledge of ServiceNow solutions. As a Premier Partner, our team has direct access to the latest innovations and exclusive training, ensuring an effective Field Service Management (FSM) implementation aligned with industry best practices.
A large retail company was looking to transform its field service operations, which were characterized by outdated processes, low visibility, and decentralized service. In partnership with 4MATT and using ServiceNow Field Service Management, the organization underwent a true operational turnaround.
With the new solution, more than 85% of work orders were automated, enabling a intelligent allocation of technicians, based on location, skills and priority. Furthermore, the average resolution time dropped by 40%, and customer satisfaction index jumped to over 90% in less than six months.
Another relevant impact was the 60% reduction in operating costs, thanks to elimination of rework, intelligent routing and real-time monitoring of service execution. The strategic visibility achieved allowed for more informed decision-making. agile, boosting the efficiency of the business as a whole.
Result: a more connected, agile and customer-centric field operation — with cutting-edge technology, governance and scalability guaranteed.
FSM is the management of field services, which involves scheduling, dispatching, executing and monitoring services performed outside the company — such as installations, maintenance and technical support. With FSM's solution ServiceNow, it is possible to automate processes, optimize the use of resources and ensure efficient, connected service with high customer satisfaction.
4MATT implements the FSM Basic module ServiceNow with a focus on agility, efficiency and governance. We structure essential field service flows, with monitoring panels, intelligent scheduling and routing. Fast and structured delivery allows your field operation to function with greater control, productivity and integration with other company processes.
Challenges include lack of real-time visibility, scheduling difficulties, poor team integration, and rework. Without digital management, there is wasted time, increased costs, and customer dissatisfaction. FSM solves this with automation, mobility, and traceability of work orders—from dispatch to completion.
With FSM, your company gains agility in field service, improves resource utilization and increases customer satisfaction. Digital management allows real-time monitoring, reduces unnecessary travel and meets SLAs. According to IfrviceNow, Companies that adopt FSM reduce field operating costs by up to 20% and increase productivity by 25%.
