About the Company
Roles
Segments
Services
Services
Ours Resources
Ours Resources
About the Company
Roles
Segments
Services
Services
Ours Resources
Ours Resources
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PORTO SEGUROS
INSURANCE
13.000
On August 28, 2024, São Paulo hosted the world's largest ServiceNow Summit. During the event, Porto's success story stood out, showing how the company, in partnership with ServiceNow and 4Matt, managed to transform its operations through automation and efficient management. The case drew attention by detailing the challenges faced, the solutions implemented, and the impressive results achieved.
Porto, one of the largest companies in the sector, serves 17 million customers, has 13 thousand employees, 36 thousand independent brokers and 3.3 million users of the Porto app. Given the growing demand and the need to modernize its processes, the need arose for an innovative project that would automate critical operations, improve the visibility and compliance of information and optimize service management.
Porto was faced with the challenge of managing complex and time-consuming manual processes, which limited operational efficiency. The main objective was to drastically reduce the use of manual scripts and automate most processes, especially on-premises server inventory management, to improve compliance and operational visibility.
Prior to implementing the project, processes were entirely manual, which required significant time and resources. With the adoption of ServiceNow solutions, the results were impressive:
Porto adopted ServiceNow’s Integration Hub, ITOM Discovery, ITAM, and IRM (Risk Management) modules, and customized them to meet its specific needs. Some of the key practices included:
Porto’s experience with ServiceNow has shown the importance of detailed planning and a collaborative approach to implementing large projects. The use of best practices and the scalability of the ServiceNow solution were key to the project’s success. Porto’s feedback has been overwhelmingly positive, highlighting the solution’s robustness and ability to address key disciplines such as methodologies, CMDB, and service management.
This success story not only demonstrates the significant gains that Porto has achieved through automation and efficient management, but also serves as inspiration for other companies seeking to innovate and improve their operations.
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