Customizations and Adaptations

Porto adopted ServiceNow’s Integration Hub, ITOM Discovery, ITAM, and IRM (Risk Management) modules, and customized them to meet its specific needs. Some of the key practices included:

• Planning: Workshops were held to directly involve all teams.
• Discovery: Initial focus on operating systems, generating necessary inputs to advance the software compliance vision.
• Accordance: Registration and standardization of software contracts, in addition to reconciliation of discovered information.
• Finalization: Development of dashboards for visibility into license usage and network discovery health.

Lessons Learned and Customer Feedback

Porto’s experience with ServiceNow has shown the importance of detailed planning and a collaborative approach to implementing large projects. The use of best practices and the scalability of the ServiceNow solution were key to the project’s success. Porto’s feedback has been overwhelmingly positive, highlighting the solution’s robustness and ability to address key disciplines such as methodologies, CMDB, and service management.

This success story not only demonstrates the significant gains that Porto has achieved through automation and efficient management, but also serves as inspiration for other companies seeking to innovate and improve their operations.